latoya mozes
Lehigh Acres ,FL
Summary
Dedicated professional with over 10 years of healthcare experience as a nursing assistant, combined with recent experience in insurance and brokerage services. Strong background in patient care, customer service, and building trusted relationships. Skilled in communication, multitasking, and adapting in fast-paced environments. Committed to providing high-quality service and seeking to contribute to a patient-focused healthcare setting while continuing to grow professionally.
Overview
23
23
years of professional experience
Work History
Broker
Self-employeed
Florida
04.2025 - Current
- Negotiated contracts with clients to secure favorable terms and conditions.
- Conducted market analysis to identify emerging trends and opportunities for growth.
- Developed tailored investment strategies based on client financial goals and risk tolerance.
- Established and maintained relationships with key stakeholders to enhance business development efforts.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
Sales Agent
TZ Insurance Solutions LLC
Fort Myers, FL
04.2022 - 03.2025
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Certified Nursing Assistant
Lee Health System
Florida City, FL
09.2008 - 2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with daily living activities, ensuring patient comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to implement individualized care plans.
- Educated patients and families on health management and post-discharge instructions.
Home Health Aide
Partners HealthCare
Manhattan, NY
01.2003 - 02.2007
- Developed strong relationships with clients through excellent customer service and regular followups
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Diploma -
Central Islip
Central Islip, NY06.1999
Skills
Customer service
Sales techniques
Relationship building
Patient care
Communication skills
Safety protocols
Vital signs monitoring
Time management
Timeline
Broker
Self-employeed
04.2025 - Current
Sales Agent
TZ Insurance Solutions LLC
04.2022 - 03.2025
Certified Nursing Assistant
Lee Health System
09.2008 - 2023
Home Health Aide
Partners HealthCare
01.2003 - 02.2007
Diploma -
Central Islip