LaToya Powell
Customer Service Representative
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Chime Solutions
Morrow, GA
08.2019 - 01.2023
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisted with healthcare enrollment and provided detailed information on eligibility, plan provisions, and policies.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled over 70 calls per shift signing up newly eligible employees, retrieving customer data, presenting relevant insurance information and cancelling coverage.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Transport Driver
Rush Hour Kids
Decatur, GA
08.2018 - 08.2019
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Transported passengers safely along prescribed routes according to tight schedules.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Medical Assistant
Georgia Urology
Decatur, GA
01.2011 - 04.2015
- Assisted front desk by answering multi- line phone, patient check- in and out, also scheduling appointments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Set up and changed males and females catheters, including suprapubic catheters.
- Changed dressings, preformed urinalysis testing, instructed patients in self- catheterization.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed injections as needed, administered Eligard for prostate cancer patients, and performed BCG instillations as a bladder cancer treatment.
- Setting up and assisting with procedures such as- stent, suture, and staple removals; urethral dilations.
- Responsible for maintaining safety and sanitation of environment prior to patients' admissions and treatments.
- Performed lab work and assisted physicians as needed to treat patients with various medical conditions.
- Obtained prior authorization for pre op patients
Lead Medical Assistant
Vistas Medical Center
Stone Mountain, GA
09.2006 - 08.2011
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Prepared patients for examinations, record vital signs, and test results, administer medications and any prescribed treatments.
- Recorded patients' histories and verify any necessary information.
- Obtained blood pressures, take temperatures, and weight as required before and after treatments and examinations.
- Performed general front desk duties including scheduling appointments, record keeping, filing, answering phones, managing and purchasing supplies, as well as maintaining infection control at all times.
- Provided patients with information regarding their treatment and answer any questions.
- Performed lab work and assist physicians as needed to treat patients with various medical conditions.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
Education
Medical Assistant Certificate - Medical Assisting
Georgia Medical Institute-Dekalb
Atlanta, GA 07.2005 - 06.2006
Skills
Complaint resolution
Professional telephone demeanor
Creative problem solving
Medical terminology knowledge
Communication & Listening
Troubleshooting
Timeline
Customer Service Representative
Chime Solutions
08.2019 - 01.2023
Transport Driver
Rush Hour Kids
08.2018 - 08.2019
Medical Assistant
Georgia Urology
01.2011 - 04.2015
Lead Medical Assistant
Vistas Medical Center
09.2006 - 08.2011
Medical Assistant Certificate - Medical Assisting
Georgia Medical Institute-Dekalb
07.2005 - 06.2006