Latoya Price
Charlotte,NC
Summary
Highly driven manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
21
21
years of professional experience
Work History
General Manager
Lucky Strike
06.2018 - Current
- Trained over 20 managers and 150 associates to generate over $20 million in revenue.
- Hired, coached and mentored team of 50 associates.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Forecasted sales, allocated resources and managed labor to improve productivity.
- Implemented effective customer service surveys to encourage feedback.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Customer Service Manager
Harris Teeter
01.2015 - 06.2017
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
General Manager
Dominos Corp/Rosenblatt Enterprises
01.2005 - 01.2015
- Successfully interviewed, hired, and trained a staff of over 30 employees
- Answer up to 6 phone lines in a fast paced environment
- Understands budgets, operating statements, and payroll reports.
- Responsible of training of new employees
- Made daily deposits
- Responsible for ordering food, uniforms and cleaning supplies Reviewed daily resumes, applications, and assessments
- Initiated new hire paperwork
- Responsible for making schedules
- In charge of labor control, product cost controls, and waste controls
- Ensures safety and sanitation for team members and customers
- Performs termination, counseling, and disciplinary action
- Responsible for store P&L
- Performed termination, counseling, and disciplinary action
- Marketed store on weekly basis
Education
Bachelors - Business Administration
Mercy College
Dobbs Ferry, NY2009
Skills
- Training and coaching
- Communication skills
- Recruiting and hiring
- Customer experiences
- Vendor relationships
- Team building and motivation
- Calm under pressure
- Profit and loss accountability
- Sales expertise
- Employee scheduling
Timeline
General Manager
Lucky Strike
06.2018 - Current
Customer Service Manager
Harris Teeter
01.2015 - 06.2017
General Manager
Dominos Corp/Rosenblatt Enterprises
01.2005 - 01.2015
Bachelors - Business Administration
Mercy College