Dustin Leonard
Dowling
Summary
Results-driven General Manager with a strong focus on effective communication, problem-solving, and leadership development. Expertise in managing daily operations, fostering a positive team environment, and implementing successful process improvements to achieve organizational goals.
Overview
23
23
years of professional experience
Work History
General Manager
Custom Components Corporation
Ionia
05.2015 - Current
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- I direct daily business operations, including budgeting, staffing, and inventory control.
- Oversee daily operations to ensure efficiency and quality standards.
- Train employees on policies and procedures, resulting in consistent operational standards.
- Establish and maintained effective communication with staff members to ensure efficient operations.
- Establish effective communication channels with staff to enhance operational efficiency.
- Delegate tasks to staff with clear priorities and goals, enhancing team accountability.
- Mitigate business risks by assessing team performance and fostering cooperation.
- Conduct regular performance evaluations to support staff development and training.
- Create a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delegate work to staff, setting priorities and goals.
- Analyze existing processes, developing new systems to boost productivity levels.
- Implement process improvements to streamline project management workflows.
- Identify areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Analyze existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitor financial performance and identified areas for improvement in cost savings and revenue generation.
- Foster relationships with suppliers to maintain quality supply chain management.
- Maintain relationships with vendors to obtain the best pricing on supplies and materials.
- Resolve customer complaints quickly while maintaining high quality standards of service delivery.
- Train employees on specific duties and company policies to ensure compliance.
- Coordinate training activities for employees to ensure compliance with company policies and procedures.
- Provide guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Lead compliance efforts to adhere to industry regulations and standards.
- Direct safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delivered exceptional client service by actively leading teams of associates and managers.
- Provided direction to management and supervisory staff to enhance workflow.
- Cultivated long-term customer relationships through proactive account management.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Formed and sustained strategic relationships with clients.
- Implement employee recognition programs to motivate staff members towards achieving organizational goals.
- Oversee product development initiatives from concept to completion stages.
- Oversee product development initiatives from concept through completion stages.
- Mitigate business risks by working closely with staff members and assessing performance.
- Administer employee discipline through verbal and written warnings.
- Created employee schedules and monitored payroll expenditures to control costs.
Logistics Associate
Walmart DC 6043
Coldwater
07.2010 - 05.2015
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated forklifts and pallet jacks for efficient material handling.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Conducted regular inventory audits to identify discrepancies, ensuring accurate stock levels and improving inventory accuracy.
- Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
- Accurately recorded and tracked inventory levels in warehouse management system.
- Collaborated with cross-functional teams to improve operational workflows and enhance overall efficiency.
- Assisted in training new team members on safety protocols and procedures.
- Ensured compliance with safety regulations when handling hazardous materials or chemicals.
- Packed boxes and stock according to organizational guidelines, maintaining quality standards and facilitating timely shipments.
Assistant Store Manager
Gander Mountain Outdoors
Coldwater
02.2004 - 07.2010
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and mentored new employees on product knowledge and customer service standards.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw inventory management, ensuring product availability and display standards.
- Implemented visual merchandising strategies that improved product presentation and attracted customer interest.
- Coordinated promotional events that increased customer engagement and drove sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Mentored employees to enhance sales skills, promoting effective upselling and cross-selling techniques.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Scheduled employee shifts to ensure adequate coverage during peak hours. for store shifts to achieve adequate staffing.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained a safe working environment by enforcing safety regulations.
- Collaborated with team members to maintain a clean and organized store environment.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Coordinated with vendors to secure product availability at competitive prices.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured that ATFE regulations were being followed and led the team in a 99% successful ATFE audit.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Some College (No Degree) - Elementary Education
Kellogg Community College
Battle Creek, MISkills
- Budget management
- Operations management
- Inventory control
- Process improvement
- Project management
- Leadership development
- Quality management
- Supplier negotiation
- Purchasing and planning
- Team oversight
- Staff training
- Employee scheduling
- Performance evaluation
- Team training and development
- Business development
- Customer relationship management
- Customer relations
- Conflict resolution
- Effective communication
- Team building
- Customer relations
- Motivation
- Time management
- Safety compliance
- Sound judgment
- Deadline oriented
- Negotiation skills
- Vendor relationships
- Problem solving
- Employee retention
- Leadership development
- Vendor relationships
- Negotiation skills
Timeline
General Manager
Custom Components Corporation
05.2015 - Current
Logistics Associate
Walmart DC 6043
07.2010 - 05.2015
Assistant Store Manager
Gander Mountain Outdoors
02.2004 - 07.2010
Some College (No Degree) - Elementary Education
Kellogg Community College