Latoya Scott
Rochester
Summary
Dynamic professional with extensive experience at Arc Of Monroe, excelling in team leadership and money handling. Proven ability to enhance operational efficiency and foster positive relationships, resulting in improved service quality. Recognized for adept decision-making in crisis situations, ensuring a safe and supportive environment for residents and patients alike.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Arc Of Monroe
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
D.S.P
Arc Of Monroe
01.2023 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Residential Supervisor
Arc Of Monroe
05.2021 - Current
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
P.C.A
Intrim Healthcare
07.2015 - 01.2020
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
P.C.A
Companion Care of Rochester - CCOR
03.2005 - 08.2014
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
General Studies
Bausch Lomb
Rochester, NY06-2020
Skills
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Arc Of Monroe
01.2025 - Current
D.S.P
Arc Of Monroe
01.2023 - Current
Residential Supervisor
Arc Of Monroe
05.2021 - Current
P.C.A
Intrim Healthcare
07.2015 - 01.2020
P.C.A
Companion Care of Rochester - CCOR
03.2005 - 08.2014
General Studies
Bausch Lomb
Similar Profiles
Valerie LargentValerie Largent
Team Leader at Arc Of MonroeTeam Leader at Arc Of Monroe
Fatuma OsmanFatuma Osman
Direct Support Professional at Arc Of MonroeDirect Support Professional at Arc Of Monroe
Deja CapersDeja Capers
Direct Support Professional at Arc Of Monroe CountyDirect Support Professional at Arc Of Monroe County
Alex McCoyAlex McCoy
Community Service Volunteer at Jackson Ohio SchoolCommunity Service Volunteer at Jackson Ohio School
Denim HallDenim Hall
Deli Associate at WalmartDeli Associate at Walmart