Latoya Seals
Atlanta,GA
Summary
Dynamic professional with a proven track record at Norfolk Southern Corporation, excelling in time management and customer service. Adept at enhancing operational efficiency through effective communication and problem-solving. Recognized for maintaining a clean driving record and adhering to safety protocols, ensuring a secure environment while delivering exceptional service.
Overview
26
26
years of professional experience
Work History
Driver
Uber
Atlanta, GA
10.2015 - 12.2023
- Received ride requests using app, arrived at pickup locations promptly, delivered riders to intended destinations.
- Employed navigation tools to identify optimal travel routes.
- Contributed to high customer ratings by assisting with luggage and maintaining a welcoming atmosphere.
- Maintained cleanliness, sanitation, and safety of vehicles in compliance with operational standards.
- Strictly adhere to local traffic laws, speed limits, and Uber’s community safety guidelines.
Office Coordinator
Encardia (Georgia Pacific - Customer Solutions)
Atlanta, GA
07.2013 - 07.2014
- Coordinated office operations to enhance workflow efficiency and improve team productivity.
- Managed scheduling and logistics for meetings, ensuring optimal resource allocation and adherence to timelines.
- Developed and maintained filing systems, increasing accessibility of documentation for team members.
- Streamlined communication between departments, fostering collaboration and reducing response times.
- Implemented process improvements that elevated administrative efficiency and reduced operational costs.
Assistant to VP of IT
Norfolk Southern Corporation
Atlanta, GA
06.1998 - 07.2012
- Streamlined interdepartmental communication to boost operational efficiency.
- Coordinated schedules and meetings to align with project timelines and priorities.
- Enhanced documentation workflows to facilitate stakeholder access to critical information.
- Participated in crafting educational content to streamline employee training programs.
- Monitored compliance with safety protocols, promoting a secure working environment for all employees.
- Led initiatives to optimize administrative tasks, resulting in increased productivity across teams.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Education
Bachelor of Science - Psychology
University of Phoenix
Atlanta, GA07.2010
High School Diploma - Advanced Preparatory
Alonzo A Crim Comprehensive High School
Atlanta, GA06.1993
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Problem-solving
Safe driving practices
Punctual and reliable
Flexible schedule
GPS and route planning
Loading and unloading
Safety protocols
Defensive driving
Vehicle inspection
Driving in adverse conditions
Navigational systems and GPS
Traffic law observation
Vehicle maintenance
Additional Information
- Proficient in MicroSoft Office
- 10-key by touch
- Experience with all basic office equipment (computer, fax, scanner, copier, multi-line phone system
Timeline
Driver
Uber
10.2015 - 12.2023
Office Coordinator
Encardia (Georgia Pacific - Customer Solutions)
07.2013 - 07.2014
Assistant to VP of IT
Norfolk Southern Corporation
06.1998 - 07.2012
Bachelor of Science - Psychology
University of Phoenix
High School Diploma - Advanced Preparatory
Alonzo A Crim Comprehensive High School