Latoya Shaw
Colonial Heights,VA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in EHR/EMR systems Insurance Claims management, customer service and inner-office operations.
Overview
8
8
years of professional experience
Work History
Integration Support Specialist
Summit Health Management
New York, NY
12.2021 - 06.2023
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Documented customer interactions and contact information into company database.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
Medical Secretary II- Contract
University Of Maryland Medical System
Baltimore, MD
10.2020 - 07.2021
- Managed physician calendar, scheduling patient appointments and procedures.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Answered phone calls to provide assistance, information and medical personnel access.
Medical Secretary
Emory University Hospital
Atlanta, GA
08.2015 - 04.2021
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Transcribed doctors' orders, including medication and lab test requests.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed relevant insurance and other claim forms.
Education
Bachelor of Science - Psychology
2024
PCT -
05.2015
Skills
- Customer Service
- Interpersonal Skills
- Problem-Solving
- Teamwork and Collaboration
- Microsoft Office
- Project Coordination
- Critical Thinking
- Medicaid Knowledge
- Insurance Coverage Verification
- Medical Terminology
- HIPAA
Timeline
Integration Support Specialist - Summit Health Management
12.2021 - 06.2023
Medical Secretary II- Contract - University Of Maryland Medical System
10.2020 - 07.2021
Medical Secretary - Emory University Hospital
08.2015 - 04.2021
Georgia Gwinnett College - Bachelor of Science, Psychology
Gwinnett Technical College - PCT,
Similar Profiles
Danielle BelmonteDanielle Belmonte
Certified Medical Assistant at Summit Health ManagementCertified Medical Assistant at Summit Health Management
Anthony FlemingAnthony Fleming
Desktop Support Analyst at Summit Health ManagementDesktop Support Analyst at Summit Health Management
Kelly BlairKelly Blair
Senior Construction Project Manager at Summit Health ManagementSenior Construction Project Manager at Summit Health Management
Hannah AdedokunHannah Adedokun
Medical Receptionist at Summit Health ManagementMedical Receptionist at Summit Health Management
Anthony AngelloAnthony Angello
Customer Service Associate at Royal FarmsCustomer Service Associate at Royal Farms