Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latoya Shinard

Stockbridge,GA

Summary

Dynamic professional with extensive experience in customer service and property management at Bridge Property Management. Proven ability to enhance tenant satisfaction through active listening and critical thinking. Successfully reduced contraband incidents as a Correctional Officer by maintaining vigilant monitoring and swift intervention. Licensed cosmetologist with strong data entry skills.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Correctional Officer

Metro Regional Youth Detention Center
08.2024 - 01.2025
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Assistant Property Manager

Bridge Property Management
01.2019 - 08.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Leasing Agent

Bridge Property Management
03.2014 - 01.2019
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Education

High School Diploma -

Natchez High School
Natchez, MS
06-1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Identity confirmation
  • Licensed cosmetologist

Certification

  • Certified Juvenile Correctional Officer, Metro Youth Dententional Center

Timeline

Correctional Officer

Metro Regional Youth Detention Center
08.2024 - 01.2025

Assistant Property Manager

Bridge Property Management
01.2019 - 08.2024

Leasing Agent

Bridge Property Management
03.2014 - 01.2019

Customer Service Representative

High School Diploma -

Natchez High School

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