Latoya Smith
Indian Orchard,MA
Summary
Dynamic professional with a proven track record at Circle K, excelling in customer service and operational efficiency. Highly organized and detail-oriented, I implemented strategic initiatives that enhanced customer satisfaction and streamlined workflows. Adept in problem-solving and food safety, I fostered team development and improved sales through effective training and management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Secretary
Supreme Auto Sales and Parts
07.2018 - Current
- Managed scheduling and communication for executives, ensuring efficient operations.
- Coordinated office activities, improving workflow and enhancing team collaboration.
- Maintained accurate records of sales transactions and inventory levels.
- Supported customer inquiries by providing product information and resolving issues promptly.
- Enhanced internal processes through feedback collection and procedural adjustments.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
General Manager
Circle K
09.2019 - 05.2024
- Directed operations to enhance efficiency and streamline workflows across multiple store locations.
- Implemented strategic initiatives to improve customer service and satisfaction metrics.
- Oversaw training programs for staff, fostering a culture of continuous improvement and team development.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Managed budgetary allocations, ensuring financial targets were met while optimizing resource utilization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
Team Leader
Golden Corral Buffet and Grill
01.2011 - 03.2018
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and answered guest inquiries effectively.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Streamlined workflow processes to enhance efficiency during peak hours.
Education
Line Cook Certification - Line Cook
HCC MGM Culinary Arts Program
Holyoke10-2025
High School Diploma -
High School of Commerce
Springfield05-2002
Skills
- Customer service
- Organization
- Time management
- Attention to detail
- Food safety
- Knife skills
- Kitchen station setup
- Highly motivated
- Cleaning and organization
- Food preparation
- Problem-solving
- Food safety knowledge
- Kitchen sanitization
- Cleanliness standards
Certification
- ServSafe Manager
- ServSafe Alcohol
- ServSafe Allegens
Timeline
General Manager
Circle K
09.2019 - 05.2024
Secretary
Supreme Auto Sales and Parts
07.2018 - Current
Team Leader
Golden Corral Buffet and Grill
01.2011 - 03.2018
Line Cook Certification - Line Cook
HCC MGM Culinary Arts Program
High School Diploma -
High School of Commerce