Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

LaToya Speed

LaToya Speed

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

5
years of professional experience
1
Certification

Work History

Lincare

Customer Service Representative - Call Center (Remote)
10.2023 - 01.2024

Job overview

  • As part of my job, I was responsible for answering incoming calls from patients and providers and making outbound calls using the Avaya VPN phone
  • I relied on Hot Keys to document calls and entered the information into Center profiles using CT Suites and Orphan Docs
  • I also ordered medical supplies for patients, followed call scripts, and troubleshoot any issues that may have come up.

Private Duty In-Home Health Care - Baytown, TX

CNA - Certified Nursing Assistant
02.2023 - 10.2023

Job overview

  • Perform direct patient care by assisting with personal hygiene, nutrition, toileting, physical comfort, and prevention of skin breakdown
  • Help the patient move in and out of bed, automobiles, and baths
  • Monitor vital signs such as blood pressure and pulse
  • Assist the patient in scheduling and attending doctor appointments, and accompany them to and from shopping centers
  • Assist the patient with medication reminders.

Sykes Enterprises, Incorporated

Customer Service Representative - Call Center (Remote)
03.2022 - 01.2023

Job overview

  • I provided excellent customer service by promptly answering inbound calls, addressing product inquiries, managing accounts, and documenting calls.

KeyStaff, Inc- Blue Cross Blue Shield - Houston, TX

Customer Support Representative (Remote)
02.2021 - 12.2021

Job overview

  • During my time as a customer support representative, I was tasked with the responsibility of addressing customer inquiries and concerns through live chat
  • I efficiently resolved issues related to billing and orders, while managing customer accounts and adhering to call center scripts
  • Throughout my interactions with customers, I maintained a friendly and courteous demeanor, ensuring that their needs were met to the best of my abilities.

Houston Methodist Baytown - Baytown, TX

Patient Care Technician
06.2019 - 07.2020

Job overview

  • I am highly proficient in providing direct patient care and delivering exceptional customer service
  • My duties encompass assisting patients with daily activities, checking vital signs and blood sugar levels, responding to call lights, and preparing patients for surgery using Chlorhexidine baths
  • I am confident in my abilities and skills and take pride in delivering superior patient outcomes.

Education

Penn Foster Senior High School
Scranton, PA

High school diploma
02.2017

University Overview

Skills

  • Patient Care (10 years)
  • Customer Service
  • Windows
  • Microsoft Office
  • Product Knowledge
  • Complaint resolution
  • Report Generation
  • Complex Problem-Solving
  • Compassionate communication

Certification

Certified Nursing Assistant (CNA), 09/01/11, 05/01/25

Timeline

Customer Service Representative - Call Center (Remote)
Lincare
10.2023 - 01.2024
CNA - Certified Nursing Assistant
Private Duty In-Home Health Care - Baytown, TX
02.2023 - 10.2023
Customer Service Representative - Call Center (Remote)
Sykes Enterprises, Incorporated
03.2022 - 01.2023
Customer Support Representative (Remote)
KeyStaff, Inc- Blue Cross Blue Shield - Houston, TX
02.2021 - 12.2021
Patient Care Technician
Houston Methodist Baytown - Baytown, TX
06.2019 - 07.2020
Penn Foster Senior High School
High school diploma
LaToya Speed