Account Executive, Remote
LATOYA SPENCE
Zillow
Chester,VA
5
years of professional experience
Account executive managing customer lifecycles in both startup and enterprise environments. Spearhead retention renewals and expansion initiatives utilizing Salesforce, HubSpot, and Gainsight to monitor adoption and minimize churn. Partner with product and support teams to enhance net revenue retention and elevate customer satisfaction.
Work History
Account Executive, Remote
1 Year 11 Months- Built strong relationships with 200+ property management clients, achieving consistent quota attainment by tailoring solutions that drove customer satisfaction and loyalty.
- Collaborated with onboarding and product teams to streamline demo scheduling, setting 15+ demos weekly and accelerating customer adoption cycles by 20%.
- Leveraged CRM tools to maintain clean, up-to-date client data, proactively identifying churn risks and escalating issues that reduced client attrition by 15%.
- Executed full sales cycle, including discovery, demos, and contract negotiations, leading to a 25% increase in upsells and cross-sells within existing accounts.
- Led quarterly business reviews (QBRs) to analyze client success metrics and identify expansion opportunities, driving 10% net revenue retention (NRR) growth.
Account Manager, Richmond, VA
1 Year 1 Month- Managed a portfolio of 200+ active accounts valued at $150k+, driving client retention through consistent communication and tailored solutions addressing unique electronic and aerospace parts needs.
- Initiated 275+ outbound touches weekly, combining personalized outreach with consultative selling to boost renewal rates by 18%.
- Collaborated with internal teams to optimize quote-to-close workflows, reducing onboarding and sales cycle time by 12%.
- Monitored client health metrics within CRM, identifying and mitigating risk factors that prevented $30k+ in potential churn.
- Championed client feedback loops by capturing Voice of Customer (VoC) insights and coordinating with product teams to enhance solution adoption.
Sales Development Representative, Remote
5 Months- Conducted detailed needs analysis using SPIN methodology, increasing qualification rates by 15% through empathetic and solution-oriented client engagement.
- Developed strong CRM proficiency in Salesforce and HubSpot, maintaining accurate client records and campaign data to support multi-touch outreach strategies.
- Researched and implemented objection handling techniques to build trust with C-level executives, fostering long-term client relationships.
- Collaborated with marketing and sales teams to align messaging, improving lead conversion rates by 12%.
- Tracked outreach metrics to optimize personalization and campaign timing, contributing to a 10% boost in pipeline generation.
Manufacturing Improvement Specialist, Richmond, VA
2 Years 1 Month- Led cross-functional teams of 10+ members to implement process improvements that reduced operational costs from $1 million to $100k by proactively addressing safety and productivity challenges.
- Established robust reporting systems for tracking daily data, improving stakeholder communication and transparency which boosted team efficiency by 23%.
- Developed and maintained risk mitigation strategies that lowered injury rates and augmented loss, enhancing workplace safety and reducing liability.
- Collaborated with multiple departments to align project goals, enabling smoother transitions between manufacturing and quality control processes.
- Translated complex operational challenges into scalable workflows, improving adoption of safety protocols and sustaining long-term revenue protection.
Education
Coursework in Business Management
Sales Development Internship ( Remote )
Skills
Strategic thinking
Customer obsession
Insight-driven analysis
Data analysis
Empathetic communication
Calmness under pressure
Client focus
Outcome orientation
Organizational skills
Cross-functional collaboration
Feedback utilization
Attention to detail
Relationship building
Process optimization
Timeline
Account Executive, Remote
Zillow
12.2024 - CurrentRead More
Account Manager, Richmond, VA
Bisco Industries
11.2023 - 12.2024Read More
Sales Development Representative, Remote
Course Careers (Pre-Skilling)
06.2023 - 11.2023Read More
Manufacturing Improvement Specialist, Richmond, VA
Philip Morris USA
10.2021 - 11.2023Read More
Virginia State University
Read More
Digital Wealth University
Read More