Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Latoya Swain

Snellville,GA

Summary

Dedicated customer service representative skilled in problem resolution and active listening. Experienced in CRM software, ensuring efficient handling of inquiries and fostering strong client relationships.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

RemX, McKesson Specialty
Atlanta, GA
09.2025 - 12.2025
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Navigated customer service software to document interactions and track issues.
  • Resolved complaints and escalated complex issues to senior staff as needed.
  • Maintained knowledge of product offerings to provide informed assistance to clients.
  • Provided accurate information to resolve patient issues effectively.

Customer Support Specialist

AT&T Mobility
Atlanta, GA
02.2018 - 03.2021
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Utilized CRM software to document customer interactions and track support tickets effectively.
  • Collaborated with team members to enhance knowledge base, improving response times for customer queries.
  • Implemented feedback loops, identifying recurring issues to inform product improvement discussions.
  • Adapted quickly to changing procedures, ensuring compliance with updated company guidelines and practices.

Education

Accounting And Finance

Ashworth College
Norcross, GA
10-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

RemX, McKesson Specialty
09.2025 - 12.2025

Customer Support Specialist

AT&T Mobility
02.2018 - 03.2021

Accounting And Finance

Ashworth College
Latoya Swain