Dedicated customer service representative skilled in problem resolution and active listening. Experienced in CRM software, ensuring efficient handling of inquiries and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
RemX, McKesson Specialty
Atlanta, GA
09.2025 - 12.2025
Assisted customers with inquiries, ensuring timely and accurate responses.
Navigated customer service software to document interactions and track issues.
Resolved complaints and escalated complex issues to senior staff as needed.
Maintained knowledge of product offerings to provide informed assistance to clients.
Provided accurate information to resolve patient issues effectively.
Customer Support Specialist
AT&T Mobility
Atlanta, GA
02.2018 - 03.2021
Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
Utilized CRM software to document customer interactions and track support tickets effectively.
Collaborated with team members to enhance knowledge base, improving response times for customer queries.