Latoya Taylor
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Insurance Verification Specialist
AllianceRx Walgreens + Prime
10.2018 - 09.2023
- Verifying insurance coverage of each patient
- Handled payments for services not covered by insurance
- Updated patient information/kept records
- Verified PBA and major medical claims
- Called to obtain pre-authorization for recommended services and procedures
- Explained to patients what their financial responsibilities will be
Customer Service Representative
JLL
05.2016 - 10.2018
- Answered customer calls and provided accurate, satisfactory answers to their queries and concerns
- De-escalated situations involving dissatisfied customers, offering patient assistance and support
- Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Retail Sales Associate
JCPenney
05.2010 - 05.2016
- Managed vendor claims processing by ensuring all items were on file and the stores had the correct information
- Assisted in general inventory management and signage marketing
- Coordinated communication and processes/procedures with locations, product planning, and central procurement relative to contracts and bids
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - English
CCAC
Pittsburgh, PA05.2020
High School Diploma -
Perry Traditional Academy
Pittsburgh, PA2002
Skills
- Call Center
- Customer Service
- Microsoft Word
- Medical Terminology
- Insurance Plan Verification
- Prior Authorization Processing
- Data Verification
- Insurance Terminology
- Teamwork and Collaboration
- Customer Support
Timeline
Insurance Verification Specialist
AllianceRx Walgreens + Prime
10.2018 - 09.2023
Customer Service Representative
JLL
05.2016 - 10.2018
Retail Sales Associate
JCPenney
05.2010 - 05.2016
Associate of Arts - English
CCAC
High School Diploma -
Perry Traditional Academy
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