LaToya Taylor
Houston,TX
Summary
Organized, focused, and highly-motivated individual seeking opportunities to expand skills while facilitating company growth. Extensive expertise and knowledge of mailing guidelines and restrictions with more than 15 years of experience in mail delivery services. Known for reliability and best-in-class work.
Overview
14
14
years of professional experience
Work History
Mail Carrier
USPS, United States Postal Service
Houston, TX
10.2009 - Current
- Sorted mail for delivery, arranging mail in delivery sequence.
- Verified accuracy of addresses before delivering packages.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Scanned labels on letters or parcels to confirm receipt.
- Delivered various types of mail on routes according to strict timelines.
- Completed day-to-day duties accurately and efficiently.
- Excellent customer satisfaction by resolving problems with knowledgeable and friendly service.
- Familiarity with local community
Intake Representative
MHMR Services
Houston, TX
12.2015 - 06.2016
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Ensured that all required forms are completed correctly by patients prior to admission.
- Performed data entry of patient demographic, insurance, billing, and other pertinent information into the system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Complied with HIPAA regulations when handling sensitive patient information.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Human Resources Management
Lone Star College System
Houston, TX01-2010
Certification - Dental Assisting
Everest Institute
Houston, TX07-2004
Skills
- Package Scanning
- High-Priority Mail
- Route Management
- Mileage Documentation
- Typing
- Microsoft 360
Timeline
Intake Representative
MHMR Services
12.2015 - 06.2016
Mail Carrier
USPS, United States Postal Service
10.2009 - Current
Some College (No Degree) - Human Resources Management
Lone Star College System
Certification - Dental Assisting
Everest Institute