Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Tezino

Charlotte,NC

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Lead Leave of Absence Specialist

Sedgwick CMS
08.2019 - Current
  • Assist employees with various Leave of Absence processes, including Short Term disability and Family Medical Leave, as well as other company specific leaves.
  • Worked with Leave Specialist, Workers Compensation, Doctors, and Nurses to assist employees during their leaves by obtaining medical documentation to support STD/FMLA
  • Review and analyze medical certifications and documentation pertaining to leave
  • Handle escalated calls

Leave of Absence Specialist

Walmart
02.2016 - 08.2019
  • Implement effective company policies to ensure that all practices comply with labor and employment regulations
  • Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
  • Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manners.
  • Complete daily tasks that are not limited to; Process and mail LOA approval and denial letters, Update and Maintain Leave of Absence tracker, communicate with managers and HR Business Partners on the status of employees on LOA, assists employees with FMLA and leave of absence questions.

Collections Coordinator

The Outsource Group
08.2010 - 01.2016
  • Implement effective collections strategies and maintaining consistent follow-up with delinquent accounts.
  • Resolved disputes and ensuring timely payments with good negotiation skills
  • Processed payments and applied to customer balances.
  • Addressed and resolved customer complaints empathetically and professionally

Education

High School Diploma -

Providence High School
Charlotte, NC
06.2002

Skills

  • ADA Knowledge
  • FMLA Expertise
  • Absence Management
  • Insurance Claims
  • Human Resources Support
  • Effective Communication
  • Problem-solving aptitude
  • Analytical Thinking

Timeline

Lead Leave of Absence Specialist

Sedgwick CMS
08.2019 - Current

Leave of Absence Specialist

Walmart
02.2016 - 08.2019

Collections Coordinator

The Outsource Group
08.2010 - 01.2016

High School Diploma -

Providence High School

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Latoya Tezino