Latoya Tezino
Charlotte,NC
Summary
Detail-oriented and compassionate Leave of Absence Coordinator with a strong background in managing employee leave programs, ensuring compliance with FMLA, ADA, and organizational policies. Skilled at guiding employees through sensitive situations with empathy while maintaining accuracy, confidentiality, and efficiency in case management. I am currently attending Central Piedmont Community College to obtain my SHRM Certification. I have also obtained certifications for Basic Employment Law for Human Resources and Employee Relations. Between 09/2003 and 08/2024 I took time to upskill, reflect on long-term goals, and strengthen transferable skills.
Overview
15
15
years of professional experience
Work History
Leave of Absence Specialist
Mecklenburg County Department Of Social Services
08.2024 - Current
- Coordinate the leave and disability process for eligible employees, ensuring deadlines are met
- Act as the primary liaison with the outsourced Leave Administrator regarding leave requests and eligibility
- Streamlined processes for tracking employee absences, enhancing operational efficiency across departments.
- Managed leave of absence requests, ensuring compliance with company policies and federal regulations.
- Coordinated communication between employees and management regarding leave entitlements and status updates.
Leave of Absence Specialist
Cato
09.2022 - 09.2023
- Served as a point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
- Evaluated medical documentation to determine eligibility for various types of leaves, maintaining strict confidentiality standards.
- Collaborated with payroll team to ensure accurate tracking of paid time off balances during leaves of absence.
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Collaborates with the HR Business Partner to ensure the Workers Compensation is updated for all EEOC posters.
- Collaborates with Payroll for all paid leaves.
- Gather and update any new state policies for FMLA using US Department of Labor, US Department of Commerce, or State Attorney's Office.
Lead Leave of Absence Specialist
Sedgwick
08.2019 - 11.2022
- Assist employees with various Leave of Absence processes, including Short Term disability and Family Medical Leave, as well as other company specific leaves.
- Worked with Leave Specialist, Workers Compensation, Doctors, and Nurses to assist employees during their leaves by obtaining medical documentation to support STD/FMLA
- Review and analyze medical certifications and documentation pertaining to leave
- Handle escalated calls
Leave of Absence Specialist
Walmart
02.2016 - 08.2019
- Implement effective company policies to ensure that all practices comply with labor and employment regulations
- Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manners.
- Complete daily tasks that are not limited to; Process and mail LOA approval and denial letters, Update and Maintain Leave of Absence tracker, communicate with managers and HR Business Partners on the status of employees on LOA, assists employees with FMLA and leave of absence questions.
Collections Coordinator
The Outsource Group
08.2010 - 01.2016
- Implement effective collections strategies and maintaining consistent follow-up with delinquent accounts.
- Resolved disputes and ensuring timely payments with good negotiation skills
- Processed payments and applied to customer balances.
- Addressed and resolved customer complaints empathetically and professionally
Education
High School - undefined
Providence High
06.2002
Skills
- ADA Knowledge
- FMLA Expertise
- Absence Management
- Insurance Claims
- Human Resources Support
- Effective Communication
- Problem-solving aptitude
- Analytical Thinking
- Timelessness
Timeline
Leave of Absence Specialist
Mecklenburg County Department Of Social Services
08.2024 - Current
Leave of Absence Specialist
Cato
09.2022 - 09.2023
Lead Leave of Absence Specialist
Sedgwick
08.2019 - 11.2022
Leave of Absence Specialist
Walmart
02.2016 - 08.2019
Collections Coordinator
The Outsource Group
08.2010 - 01.2016
High School - undefined
Providence High
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