Natasha Pacheco
Sr. Leave of Absence Specialist/Team Lead
Merrimack,NH
Summary
HR professional with focus on leave management, ensuring compliance and effective communication. Adept at handling complex cases and providing support to employees, fostering team collaboration and adapting to changing needs. Strong skills in policy interpretation, documentation, and conflict resolution, coupled with results-driven mindset and reliability.
Overview
7
7
years of professional experience
Work History
Sr. Leave of Absence Specialist/Team Lead
Engage PEO
05.2025 - Current
- Manages high volume of leave of absence requests, ensuring compliance with policies and regulations such as FMLA, state mandated leaves and company policy
- Leads initiatives to improve communication between departments regarding leave status updates
- Develops comprehensive training materials for staff on handling leaves of absence accurately and efficiently
- Trains staff on leave administration policies and procedures, improving overall understanding
- Manages return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences
- Provides compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes
- Maintains up-to-date knowledge on federal and state laws governing employee leaves, ensuring companywide compliance at all times
- Collaborates with internal teams to streamline leave management processes, enhancing efficiency
- Provides guidance to employees on their rights and responsibilities during leave periods
HR Representative
Engage PEO
04.2023 - 05.2025
- Managed all employee relations matters with appropriate supporting documentation, escalating to a Human Resources Business Partner when necessary
- Responded to clients and employees with inquiries involving policies, procedures, and employee benefits
- Lead HR Team projects along with managing the LOA process
- Developed and produced customized job descriptions, employee handbooks, and workplace policies
HR Client Service Specialist
Genesis HR Solutions, Inc.
09.2021 - 04.2023
- Served as primary liaison for employees and clients, ensuring clarity on benefits policies and effective use of HRIS system
- Maintained up-to-date labor law postings for clients to support regulatory adherence
- Oversaw background check processes for employees and provided timely results to clients for informed decision-making
- Managed leave administration processes, including short-term disability, FMLA, and state-specific leave laws and programs
Administrative Coordinator
Drum Hill Pediatrics
01.2019 - 08.2021
- Coordinated front desk activities, addressing patient calls and messages promptly to ensure comprehensive support in a high-paced environment
- Welcomed patients upon arrival and ensured staff possessed necessary resources for optimal care and billing processes
- Managed protection of sensitive medical records while coordinating the transfer of patient information to ensure continuity of care
Education
Master of Arts - Community Social Psychology
University of Massachusetts, Lowell
Lowell, MA05-2021
Skills
- Absence management
- Policy interpretation
- ADA knowledge
- HRIS proficiency
- Disability management
- FMLA expertise
- Microsoft office
- Training and mentoring
- HR policies and procedures
- Background checks
Languages
Spanish
Native or Bilingual
Timeline
Sr. Leave of Absence Specialist/Team Lead
Engage PEO
05.2025 - Current
HR Representative
Engage PEO
04.2023 - 05.2025
HR Client Service Specialist
Genesis HR Solutions, Inc.
09.2021 - 04.2023
Administrative Coordinator
Drum Hill Pediatrics
01.2019 - 08.2021
Master of Arts - Community Social Psychology
University of Massachusetts, Lowell