Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoya Tucker

Columbus ,GA

Summary

Dynamic Customer Service Representative with a proven track record at Asurion Insurance Services, excelling in active listening and critical thinking. Adept at resolving customer concerns and enhancing satisfaction through in-depth product knowledge. Recognized for efficiently processing orders and ensuring seamless returns, consistently exceeding customer expectations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Asurion Insurance Services
05.2020 - 06.2025

Work directly with customers to recommend products and services to fit their needs.

  • Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
  • Develop in-depth product knowledge and provide accurate information to customers.
  • Assist customers with order processing, shipment tracking, and returns or exchanges.

Education

Associate of Science - General Studies

Alabama Southern
Monroeville, AL

Masters of Business in Healthcare Management

Columbia Southern University
Orange Beach, AL
10.2019

Bachelor of Science - Business Administration

Huntingdon College
Montgomery, AL
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Asurion Insurance Services
05.2020 - 06.2025

Associate of Science - General Studies

Alabama Southern

Masters of Business in Healthcare Management

Columbia Southern University

Bachelor of Science - Business Administration

Huntingdon College
Latoya Tucker