Latoya Tyler
Moreno Valley,CA
Summary
Results-driven Administrative Professional experienced in establishing rapport with clients and enhancing customer satisfaction. Delivered exceptional customer service and streamlined office processes to create a welcoming environment for both customers and staff. Committed to fostering positive client relationships and improving efficiency in fast-paced settings.
Overview
4
4
years of post-secondary education
24
24
years of professional experience
Work History
Front Desk Medical Assistant
Socalem Urgent care
Riverside, California
10.2025 - Current
- Welcomed patients and managed front desk operations effectively.
- Greeted patients upon arrival and verified necessary paperwork was completed accurately.
- Scheduled appointments and coordinated patient flow throughout the office.
- Verified insurance information and collected necessary patient data efficiently.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Processed patient payments and scanned identification and insurance cards.
- Maintained confidentiality of all patient records according to HIPAA guidelines.
- Collaborated with team members to improve office processes and workflows.
Front Desk Receptionist
Corona Post Acute
Corona, California
09.2025 - 10.2025
- Collaborated with clients to identify and address their needs and goals.
- Welcomed and assisted visitors and patients, ensuring a positive first impression.
- Maintained clean and organized front desk area for a welcoming environment.
- Explained policies and procedures to visitors.
- Clarified policies and procedures for visitors, enhancing their understanding.
- Worked closely with clients to understand their needs and goals.
Front Desk Receptionist / Intake
Shekinah Global Home Healthcare
Rancho Cucamonga, California
05.2022 - 09.2025
- Ensured reception area remained clean, organized, and presentable throughout day.
- Answered incoming calls, directed them to appropriate personnel, and took messages.
- Responded promptly to email inquiries from internal staff and external clients, facilitating effective communication and support.
- Welcomed visitors and conducted tours to highlight features and answer questions.
- Greeted visitors and provided comprehensive information about organization, creating welcoming first impressions.
- Operated telephone switchboard to take messages and schedule appointments.
- Operated telephone switchboard, efficiently taking messages and scheduling appointments to ensure seamless communication.
- Work closely with clients and patients to understand their needs and goals.
- Maintained accurate inventory of office supplies and processed orders to ensure availability.
Personal Executive Assistant
GLOBAL MANAGEMENT LLC.
01.2018 - 01.2022
- Managed and organized meetings, photo shoots, and appointments, controlling access to manager/executive effectively.
- Booked and arranged travel, transport, and accommodation for out-of-town trips.
- Coordinated logistics for events and performances in collaboration with PR and Advisor to ensure seamless execution.
- Notified manager of important tasks and deadlines.
Teacher's Aide
PARKVIEW ELEMENTARY SCHOOL
10.2014 - 12.2017
- Managed student events and programs to enhance engagement.
- Evaluated and graded assignments to provide constructive feedback and support learning goals.
- Evaluated and graded assignments to assess student understanding.
- Prepare and organize instructional materials.
- Monitor student attendance and academic performance.
- Monitored student attendance and academic performance to identify areas needing additional support.
INSURANCE AGENT
OCEAN HARBOR INC.
02.2003 - 10.2014
- Secured underwriting approvals by accurately completing insurance applications, ensuring timely coverage for clients.
- Engaged customers and delivered exceptional service by clearly communicating insurance details tailored to client needs.
- Established strong connections with clients through regular communication and personalized service. Communicated regularly with clients to build relationships.
Education
High School Diploma -
AMERICAN SR.HIGH SCHOOL
Hialeah, FL 06.1990 - 06.1994
Skills
- Patient interaction
- Patient check-in
- Patient correspondence
- Patient data confidentiality
- Healthcare services
- Customer assistance
- Client communication
- Scheduling
- Calendar management
- Call routing
- Data entry
- Microsoft Office Proficiency
- Multi-line reception
- Attention to detail
- File organization
- Medical supply management
- Medical inventory oversight
- Time management
- Work prioritization
- Multitasking skills
- Problem-solving skills
- Project management
- Email communication
- Communication skills
- Office organization
- User research
Timeline
Front Desk Medical Assistant
Socalem Urgent care
10.2025 - Current
Front Desk Receptionist
Corona Post Acute
09.2025 - 10.2025
Front Desk Receptionist / Intake
Shekinah Global Home Healthcare
05.2022 - 09.2025
Personal Executive Assistant
GLOBAL MANAGEMENT LLC.
01.2018 - 01.2022
Teacher's Aide
PARKVIEW ELEMENTARY SCHOOL
10.2014 - 12.2017
INSURANCE AGENT
OCEAN HARBOR INC.
02.2003 - 10.2014
High School Diploma -
AMERICAN SR.HIGH SCHOOL
06.1990 - 06.1994