LATOYA V. WALLACE HARRIS
Chicago,IL
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Committed to delivering excellent customer service while working in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Commonwealth Edison Company
Oakbrook, IL
02.2022 - Current
- Assist customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Resolve billing issues through effective communication and problem-solving techniques
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information
Manager/Owner
Lifestyle Fragrances and Accessories
Chicago, IL
01.2020 - 02.2022
- Mentored and developed employees for growth within the company, promoting from within when possible.
- Implemented staff training programs for improved employee performance and retention rates.
- Established strong relationships with vendors, suppliers, and partners for cost-effective purchasing decisions.
- Developed and executed strategic marketing plans for increased brand visibility and customer acquisition.
Telephone Sales Representative
Pivotal Home Solutions/American Water Company
Naperville, IL
08.2010 - 03.2021
- Developed and executed targeted sales strategies to enhance customer acquisition and retention.
- Leveraged CRM systems to track customer interactions and optimize follow-up processes.
- Trained and mentored junior representatives on effective sales techniques and product knowledge.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
Education
Certificate - Mortuary Science
Worsham College of Classe
Wheeling, IL06.2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint resolution
Timeline
Customer Service Representative
Commonwealth Edison Company
02.2022 - Current
Manager/Owner
Lifestyle Fragrances and Accessories
01.2020 - 02.2022
Telephone Sales Representative
Pivotal Home Solutions/American Water Company
08.2010 - 03.2021
Certificate - Mortuary Science
Worsham College of Classe