Latoya Walker
804 N ST
Summary
Proven leader with extensive experience in staff management and customer service, notably at Green Valley Grocery. Excelled in training and mentoring teams to enhance productivity and customer satisfaction. Skilled in decision-making and attention to detail, achieving significant improvements in operational efficiency. Demonstrates a goal-oriented approach with a focus on achieving measurable results.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
Green Valley Grocery
05.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Leader
MRG
03.2019 - 04.2023
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Housekeeping Room Attendant
Golden Gate Casino
06.2018 - 03.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Fountain Worker
Circus Circus Hotel & Resort
08.2015 - 04.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Warehouse Worker
HW Staffing Solutions
08.2013 - 03.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80-90 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Team Member
Dollar General Market
05.2012 - 01.2013
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Crew Member
McDonald's
09.2009 - 07.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Cheyenne High
Las Vegas, NV08-2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Employee motivation
- Attention to detail
Certification
- Tam card
- Alcohol awareness Card
- PILB Guard Card
Timeline
Supervisor
Green Valley Grocery
05.2022 - Current
Team Leader
MRG
03.2019 - 04.2023
Housekeeping Room Attendant
Golden Gate Casino
06.2018 - 03.2019
Fountain Worker
Circus Circus Hotel & Resort
08.2015 - 04.2018
Warehouse Worker
HW Staffing Solutions
08.2013 - 03.2015
Team Member
Dollar General Market
05.2012 - 01.2013
Crew Member
McDonald's
09.2009 - 07.2011
High School Diploma -
Cheyenne High
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