Latoya Watson
Stone Mountain,GA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and Patients while identifying opportunities for improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Druid Hills Dental
Decatur, GA
01.2022 - Current
- Provided training to new hires on office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Processed insurance claims for reimbursements related to prescriptions filled.
- Monitored inventory of dental supplies and placed orders when necessary.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Completed, processed and reconciled insurance claims forms, EOB's and payments.
Lead Patient Service Representative
BMS Family Health & Wellness Center
Brooklyn, NY
12.2015 - 11.2022
- Facilitated communication between patients and their families regarding treatment plans or follow-up instructions issued by provider.
- Verified insurance benefits prior to providing services or issuing prescriptions.
- Conducted pre-registration activities such as obtaining demographic information from patients prior to scheduled visits.
- Processed referrals for specialty care services when necessary.
- Streamlined financial coordination and treatment scheduling to optimize payment collection and ensure accurate service billing.
- Proficiently managed high volumes of patient registration and call handling on a daily basis
Education
High School Diploma -
Gramercy Arts High School
New York, NY06-2010
Health Administration
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Team Supervision
- Workforce Management
- Data Entry
- Policy Development
- Compliance Monitoring
- Customer Service
- Billing
- Computer
- Operations Management
- Insurance Processing/Verification
- Interpersonal skills
- Electronic Health System
- Patient Care
- Treatment Planning
- Dentrix
- ADA Coding
- Office Administration
- Clerical Support
Certification
- Business process Management in Health Care, Rutgers University, 2022
- Social Media Marketing, META, 2023
Timeline
Office Manager
Druid Hills Dental
01.2022 - Current
Lead Patient Service Representative
BMS Family Health & Wellness Center
12.2015 - 11.2022
High School Diploma -
Gramercy Arts High School
Health Administration
Kingsborough Community College of The City University of New York
- Business process Management in Health Care, Rutgers University, 2022
- Social Media Marketing, META, 2023
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