Latoya Williams
Carrollton,TX
Summary
To obtain an exciting career with an outstanding company Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Coordinator
Walmart
01.2024 - Current
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Pharmacy Service Representative
CVS SPECALITY PHARMACY
06.2021 - 09.2023
- Providing excellent customer service, assisting patients with scheduling delivery of their medications, updating demographics and insurance information, assisting patients with any questions or concerns
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient satisfaction by providing exceptional customer service in a fast-paced pharmacy environment.
- Addressed customer inquiries promptly, demonstrating extensive knowledge of pharmaceutical products and services available at the pharmacy.
- Reduced wait times for customers by effectively managing multiple tasks simultaneously and prioritizing urgent requests.
- Assisted in the training of new pharmacy staff members, providing valuable guidance and support as they acclimated to their roles.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations when accessing and updating medical records.
Customer Service Representative
Milwaukee Tool
10.2018 - 05.2020
- Providing excellent customer service, inputting information into computer database, assisting customers, clerical
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Supervisor/Manager
Wal-Mart
06.2007 - 12.2019
- Providing excellent customer service, stocking shelves, down stacking pallets, managing associates, handling money
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reduced customer complaints by proactively identifying and addressing common issues.
Material Handler
United States Postal Service
11.2017 - 01.2018
- Putting customer's packages in correct bins, helping out in other areas
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Education
Associates of Science - Paralegal Studies
Southwest Tennessee Community College
Memphis, TNHigh school or equivalent - General
Booker T. Washington High School
Memphis, TN06.1999
Skills
- Customer Service
- Call Center
- Customer Care
- CSR
- Customer Support
- Legal Research
- Clerical Experience
- Materials Handling
- Typing
- Data entry (4 years)
- Filing (4 years)
- Software
- Microsoft Word, Microsoft Excel, Microsoft Power point, Lexisnexis
Certification
Driver's License
Timeline
Shipping and Receiving Coordinator
Walmart
01.2024 - Current
Pharmacy Service Representative
CVS SPECALITY PHARMACY
06.2021 - 09.2023
Customer Service Representative
Milwaukee Tool
10.2018 - 05.2020
Material Handler
United States Postal Service
11.2017 - 01.2018
Customer Service Supervisor/Manager
Wal-Mart
06.2007 - 12.2019
Associates of Science - Paralegal Studies
Southwest Tennessee Community College
High school or equivalent - General
Booker T. Washington High School