Latoya Woodfork
Norman,OK
Summary
Hardworking and passionate job seeker with strong organizational skills and committed to learn and grow within the organization.
Overview
12
12
years of professional experience
Work History
Lead Case Manager
Central Oklahoma Mental Health Services
05.2017 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Supervisor of Direct Care Staff
Southern Plains Treatment Services
08.2011 - 05.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Monitored workflow to improve employee time management and increase productivity.
Education
Bachelor of Arts - Sociology
University Of Oklahoma
Norman, OK05.2010
Skills
- Client Advocacy
- Critical Thinking
- Strategic Planning
- Decision Making
- Staff Supervision
- Team Leadership
- Analytical Skills
- Crisis Intervention
- Time Management
- Cross-functional Collaboration
- Case Assessment
- Community Outreach
Timeline
Lead Case Manager
Central Oklahoma Mental Health Services
05.2017 - Current
Supervisor of Direct Care Staff
Southern Plains Treatment Services
08.2011 - 05.2017
Bachelor of Arts - Sociology
University Of Oklahoma