Latoya Yearwood
Brooklyn,NY
Summary
Dynamic professional excelling in customer success and attention to detail. With 10 years experience serving in high volume atmospheres while maintaining a positive attitude and great sense of enthusiasm. Leveraged strong communication skills to enhance customer experiences and streamline operations.
Overview
10
10
years of professional experience
Work History
Medical Assistant
E & J Medical Services
03.2023 - 01.2024
- Receive and direct phone calls , schedule appointments, and check in patients.
- Assisted physician with medical treatments.
- Performed medical records management, obtain necessary information, including filing, organizing and scanning documents.
Business Owner
Safe Heyven
09.2021 - 02.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Aviation Operations Specialist
United States Navy, USN
02.2014 - 05.2020
- Assisted leadership in the planning and execution of complex aviation missions, contributing to successful outcomes.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
- Supported operations by managing professional communications, tracking data and managing records.
- Compiled data and prepared aviation operations and aviation safety reports.
Education
Certificate of Technical Studies - Tourism, Travel And Hospitality Management
Institute of Culinary Education
New York, NY09-2025
Graduate Certificate - Medical Assistant
Concorde Career College
San Diego, CA06-2023
Graduate Certificate - Esthetics Graduate
Bellus Academy
El Cajon, CA04-2021
Skills
- Customer success
- Attention to detail
- Excellent communication and interpersonal skills
- Leadership skills
- Problem solving abilities
- Conflict Resolution skills
- Knowledge of social media and online reputation management
- Knowledge of hospitality management systems
- Knowledge in Front Office Operations
- Knowledge in Food and Beverage Operations
Timeline
Medical Assistant
E & J Medical Services
03.2023 - 01.2024
Business Owner
Safe Heyven
09.2021 - 02.2023
Aviation Operations Specialist
United States Navy, USN
02.2014 - 05.2020
Certificate of Technical Studies - Tourism, Travel And Hospitality Management
Institute of Culinary Education
Graduate Certificate - Medical Assistant
Concorde Career College
Graduate Certificate - Esthetics Graduate
Bellus Academy
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