LaToyia Gray

• Maintained confidentiality of all donors information to conform to HIPAA, internal, and other regulatory standards.
• Fostered positive relationships with donors, providing clear communication about the apheresis process and answering any questions they may have.
• Maximized donor satisfaction by promptly addressing concerns or discomfort during treatments, making necessary adjustments when possible.
• Performed apheresis collections according to established procedures and guidelines.
• Enhanced donor comfort by providing thorough explanations of apheresis procedures and addressing concerns.
• Exceeded regulatory compliance standards by carefully adhering to organizational policies, procedures, and protocols at all times.
• Achieved high levels of accuracy in documentation through consistent attention to detail and thorough record keeping practices.
• Followed safety protocols and precautions for safe and hazard-free work environment.
• Continually updated knowledge of industry advancements, participating in ongoing professional development opportunities.
• Remained flexible to work highly variable schedule.
• Optimized donor scheduling, streamlining appointment coordination and minimizing wait times.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.

Used critical thinking to break down problems, evaluate solutions and make decisions.

• Collecting blood samples for the purpose of transfusion with FDA protocols and regulations.
• Verified proper storage and transportation of specimens to laboratories.
• Performed venipunctures and/or finger sticks from donor
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Proper use of PPE

• Collected blood samples in accordance with laboratory protocols and regulations.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Verified patients' identification for proper sample collection.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Verified proper storage and transportation of specimens to laboratories.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Assisted in training and onboarding new phlebotomists.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Followed established safety protocols and standards to minimize risk of infection and injury.
• Worked effectively in fast-paced environments.

• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Assisted customers with menu items and accurate order fulfillment.
• Understood restaurant menu, limited-time offers and promotions to answer guest questions.
• Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
• Followed food safety and sanitation guidelines at all times.
• Performed cash, card, and check transactions to complete customer purchases.
• Balanced cash drawer at beginning and close of shift.