Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latoysha Wynn

Birmingham,AL

Summary

Experience professional with over 20 years of commended performance seeks employment to utilize developed skills by conducting, analyzing and resolving complex problems. Works well under pressure within time constraints in a high-volume environment. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking, detail-oriented, and passionate with strong organizational skills ready to help teams achieve company goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Terminations/Loan Support Analyst

BBVA Compass/PNC Bank
10.2022 - Current
  • Process termination request which includes closing and freezing draw privileges on Heloc accounts.
  • Provides mortgage and Heloc payoff quotes coming from third parties, customers, and other line of business in organization.
  • Responsible for working various reports to adhere to regulatory guidelines.
  • Process payoffs coming from exceptions queue when payoffs are rejected by IVR.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Consumer Loan Research/Loan Specialist

BBVA Compass
09.2015 - 10.2022
  • Prepare Transportation letter for customers being Deployed or traveling on vacation to other countries
  • Prepare Indemnity letters for lost overpayment checks
  • Reissue stop payment and overpayment checks not received by customers
  • Research payment posting items included but are not limit to payment posting items, auto debit issues, misapplied payments, short payments, and missing payments
  • Research booking and loan modification issues included but are not limit to initial loan funding, incorrect name and address, incorrect term or maturity date, incorrect rate, provide copies of transactions to customers such as payments or other monetary items
  • Calculate actual loan balances and accruals via excel spreadsheet or manual calculations due to customer dispute for payment postings (splits), interest accrued, and payoff amounts
  • Respond to internal and external customer service inquiries, questions and issues related to consumer and real estate loans housed on Alnova loan system
  • Maintained strict confidentiality of bank records and client information.
  • Collaborated with other departments to promptly process loan applications.
  • Assisted customers in understanding loan terms in timely, accurate, and professional manner and to make informed decisions.

Consumer Loan Maintenance/Loan Specialist

BBVA Compass
12.2012 - 09.2015
  • Provide assistance to internal and external customers through phone contact, email communication and Google Chat
  • Maintaining high degree of professionalism and courtesy
  • Assist management with any special projects or duties that are assigned
  • Process customer's consumer and real estate payments using ALNOVA loan system
  • Ensure loan balance disbursements are placed on loans timely and accurately
  • Process varying loan maintenance requests using online database
  • Image sensitive documents by scan and recording process
  • Achieve 100% of daily goals by producing pre-determined number of request.

Payments Group/Loan Specialist

BBVA Compass
05.2007 - 12.2012
  • Review loan pay-off checks to ensure checks have been processed accurately
  • Process customer's consumer and real estate loan payments using ALNOVA loan system
  • Research complex issues/problems from internal and external channels
  • Research incoming payment checks identifying proper loan account numbers
  • Prepared outgoing correspondence and reviewed incoming correspondence disbursing them accordingly.
  • Entered figures using 10-key calculator to compute data quickly.

Escrow

Venturi Staffing Partners/BBVA Compass
10.2006 - 05.2007
  • Input insurance information in loan trailing documents 'tickler' system
  • Data entry.

Laboratory Technician

Biolife Plasma Services
07.2005 - 09.2006
  • Collected and prepared specimens and performed laboratory procedures used in detection of syphilis in serology area
  • Maintained documentation on tests performed in lab by verified, recorded, and reported lab results on all performed tests before QA review
  • Adhered to compliance with government requirement, and laboratory procedures, including maintaining cleanliness of lab equipment, calibrated instrument, and work area
  • Performed opiates test in serology area
  • Consistently commended for timely, High-quality completion of both routine and laboratory assays of donors' specimens
  • Ensured test-result validity before recording/reporting results
  • Evaluated quality control within laboratory using standard laboratory test and measurement control, and maintained compliance with OSHA, safety and risk-management guidelines.

Education

B.S. - Biology

Stillman College
Tuscaloosa, AL
05.2002

Skills

  • MLS expert
  • Telephone and email etiquette
  • Lead Follow Up
  • Contract Negotiation
  • Buyer contracts
  • Social Media Marketing
  • Works well independently
  • Proficient in Microsoft Office
  • Regulatory Compliance

Certification

  • Licensed Realtor

Timeline

Terminations/Loan Support Analyst

BBVA Compass/PNC Bank
10.2022 - Current

Consumer Loan Research/Loan Specialist

BBVA Compass
09.2015 - 10.2022

Consumer Loan Maintenance/Loan Specialist

BBVA Compass
12.2012 - 09.2015

Payments Group/Loan Specialist

BBVA Compass
05.2007 - 12.2012

Escrow

Venturi Staffing Partners/BBVA Compass
10.2006 - 05.2007

Laboratory Technician

Biolife Plasma Services
07.2005 - 09.2006

B.S. - Biology

Stillman College

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Latoysha Wynn