Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latravia Jackson

Covington,GA

Summary

Reliable with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Rural Carrier Associate

United States Post Office
08.2023 - Current
  • Maintained records on customers with mail forwarding and change of address requests.
  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift.

Customer Care Specialist

Best Buy Inc
08.2021 - 08.2023
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Recommended and upsold new products, resulting in 70% increase in revenue

Company Driver

Paper Transport
08.2022 - 01.2023
  • Conformed to all DOT rules and regulations.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Transported items to and from company site with focus on safety and efficiency.
  • Conformed to all DOT rules and regulations

COVID-19 Vaccination Representative

Maximus
01.2019 - 08.2021
    • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
    • Performed record keeping by logging client information within secure contact-tracing software.
    • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
    • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
    • Learned and followed all organizational policies and procedures to maintain confidential information.

Education

No Degree - Commerical Truck Driving

Wiregrass Technical Collage
Valdosta, GA
08.2022

Associate of Science - Medical Admin. Assistance

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2020

High School Diploma -

Valdosta High School
Valdosta, GA
05.2009

Skills

  • Incident Reporting
  • Postal Regulations
  • Undeliverable Mail Handling
  • Sorting and Delivery
  • Data Entry
  • Computer Proficiency
  • CRM Software
  • Written and Oral Communication
  • Adherence to regulations
  • Basic mechanical knowledge
  • Route planning expertise
  • MS Office

Timeline

Rural Carrier Associate

United States Post Office
08.2023 - Current

Company Driver

Paper Transport
08.2022 - 01.2023

Customer Care Specialist

Best Buy Inc
08.2021 - 08.2023

COVID-19 Vaccination Representative

Maximus
01.2019 - 08.2021

No Degree - Commerical Truck Driving

Wiregrass Technical Collage

Associate of Science - Medical Admin. Assistance

Ultimate Medical Academy - Clearwater

High School Diploma -

Valdosta High School

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Latravia Jackson