Latre Small

• Educate customers on product offerings, promotions, and available incentives to close sales.

• Proactively handle inbound and outbound calls to increase sales and promote wellness programs.

• Process online orders, returns, warranties, and troubleshoot technical issues, ensuring 100% customer satisfaction.

• Assist customers with account navigation, including password resets and mobile app support.

• Manage live chat sessions, addressing customer needs and resolving technical issues.

• Collaborate with sales and operations teams to ensure smooth order fulfillment and enhanced customer experiences.

• Scheduled medical and dental appointments for up to 100 patients daily, following FQHC protocols.

• Educated patients on health services and wellness incentives, improving patient engagement.

• Provided portal navigation support, resolving technical issues and assisting with patient records.

• Managed outbound calls to follow up on patient appointments and health assessments.

• Supported complex customer queries with efficient problem resolution and communication.

• Updated electronic health records, ensuring data accuracy and compliance with healthcare standards.

• Collected and verified data for FEMA inquiries, maintaining accuracy in data entry and recordkeeping.

• Assisted clients with portal navigation, ensuring successful access and troubleshooting technical issues.

• Responded to inbound calls regarding federal disaster assistance programs, meeting Quality Assurance standards.

• Managed confidential data following federal privacy policies and procedures.

• Educated members on wellness programs, scheduling appointments with nurses and health coaches.

• Assisted members with portal navigation, password resets, and mobile app troubleshooting.

• Reviewed progress on health incentives, promoting CVS-sponsored wellness initiatives.

• Provided a positive member experience, aligned with CVS Health’s values and customer service goals.