Summary
Work History
Education
Skills
Languages
Timeline
Generic

Latrecia Robinson

Lawrenceville,Georgia

Summary

Dynamic Account Representative with a proven track record at State Farm, enhancing customer satisfaction through effective conflict resolution and empathetic communication. Skilled in CRM and account management, I consistently foster strong customer relationships, ensuring loyalty and repeat business while adeptly navigating complex financial processes.

Work History

Account Representative

State Farm
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.

Customer Service Representative

Internal Revenue Service, IRS
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Science - Human Resources Management

University of Southern Mississippi
Hattiesburg, MS
05.1983

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management

Languages

German
Elementary
French
Elementary

Timeline

Account Representative

State Farm

Customer Service Representative

Internal Revenue Service, IRS

Bachelor Of Science - Human Resources Management

University of Southern Mississippi

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Latrecia Robinson