La Tresa Keys
Florissant,MO
Summary
Dedicated professional with 12+ years of experience driving organizational success through strategic planning and operational excellence. Demonstrates strong skills in social work, Fair Housing regulations, and project management, fostering effective cross-functional collaboration and innovative problem-solving. Committed to continuous improvement and lifelong learning, with a focus on delivering impactful results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
SSM Health
Bridgeton, MO
05.2024 - Current
- Complete the registration process by arriving patients, collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
- Collect co-payments in the emergency room.
Caseworker
Housing Authority of St. Louis County
St. Louis, MO
12.2023 - 07.2024
- Explains program requirements to participants through briefing sessions, verifies family composition and income, determines appropriate tenant rent, utility assistance, and housing assistance payment
- Issues voucher to participant, counsels landlords regarding the HCV program, approves leases, performs annual re-certification, and ensures compliance with federal regulations.
Patient Care Coordinator
Optum
Bridgeton, MO
09.2022 - 12.2023
- Complete the registration process by arriving patients, collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
- Collect co-payments in the emergency room.
Insurance Verification Specialist
A Different World LLC
Bridgeton, MO
10.2021 - 02.2023
- Verify insurance eligibility for both medical and vision insurances for upcoming appointments
- Review client's deductibles and/or copays, assist front end staff, enter insurance referrals, and ensure clean billing.
Archives Technician
National Archives And Records Administration
Spanish Lake, MO
03.2021 - 10.2022
- Search and retrieve records, examine record contents, prepare records for shipment, review original records, and assist supervisors with employee time entry.
Eligibility Specialist
Department of Social Services
St. Louis, MO
11.2019 - 05.2020
- Determines eligibility of clients for income maintenance programs, interviews clients, gathers and verifies necessary information.
Customer Care Representative/Interim Team Lead
American Water Resources
Alton, IL
06.2016 - 11.2019
- Provided protection concierge services, worked on special projects, served as interim Team Lead, processed refunds, and assisted with troubleshooting computer systems.
Education
Bachelor Of Business Administration - Business Management
Strayer University
Washington, DC05.2026
Certification - Medical Assistant
Nasium Training
St. Louis, MO02.2025
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
Certification
Certified Recruiter, 03/01/20, Present
Timeline
Patient Access Representative
SSM Health
05.2024 - Current
Caseworker
Housing Authority of St. Louis County
12.2023 - 07.2024
Patient Care Coordinator
Optum
09.2022 - 12.2023
Insurance Verification Specialist
A Different World LLC
10.2021 - 02.2023
Archives Technician
National Archives And Records Administration
03.2021 - 10.2022
Eligibility Specialist
Department of Social Services
11.2019 - 05.2020
Customer Care Representative/Interim Team Lead
American Water Resources
06.2016 - 11.2019
Bachelor Of Business Administration - Business Management
Strayer University
Certification - Medical Assistant
Nasium Training