Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
La Tresa Keys

La Tresa Keys

Florissant,MO

Summary

Dedicated professional with 12+ years of experience driving organizational success through strategic planning and operational excellence. Demonstrates strong skills in social work, Fair Housing regulations, and project management, fostering effective cross-functional collaboration and innovative problem-solving. Committed to continuous improvement and lifelong learning, with a focus on delivering impactful results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Access Representative

SSM Health
05.2024 - Current
  • Complete the registration process by arriving patients, collecting patient demographics, health information, and verifying insurance eligibility / benefits
  • Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
  • Collect co-payments in the emergency room.

Caseworker

Housing Authority of St. Louis County
12.2023 - 07.2024
  • Explains program requirements to participants through briefing sessions, verifies family composition and income, determines appropriate tenant rent, utility assistance, and housing assistance payment
  • Issues voucher to participant, counsels landlords regarding the HCV program, approves leases, performs annual re-certification, and ensures compliance with federal regulations.

Patient Care Coordinator

Optum
09.2022 - 12.2023
  • Complete the registration process by arriving patients, collecting patient demographics, health information, and verifying insurance eligibility / benefits
  • Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
  • Collect co-payments in the emergency room.

Insurance Verification Specialist

A Different World LLC
10.2021 - 02.2023
  • Verify insurance eligibility for both medical and vision insurances for upcoming appointments
  • Review client's deductibles and/or copays, assist front end staff, enter insurance referrals, and ensure clean billing.

Archives Technician

National Archives And Records Administration
03.2021 - 10.2022
  • Search and retrieve records, examine record contents, prepare records for shipment, review original records, and assist supervisors with employee time entry.

Eligibility Specialist

Department of Social Services
11.2019 - 05.2020
  • Determines eligibility of clients for income maintenance programs, interviews clients, gathers and verifies necessary information.

Customer Care Representative/Interim Team Lead

American Water Resources
06.2016 - 11.2019
  • Provided protection concierge services, worked on special projects, served as interim Team Lead, processed refunds, and assisted with troubleshooting computer systems.

Education

Bachelor Of Business Administration - Business Management

Strayer University
Washington, DC
05.2026

Certification - Medical Assistant

Nasium Training
St. Louis, MO
02.2025

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration

Certification

Certified Recruiter, 03/01/20, Present

Timeline

Patient Access Representative

SSM Health
05.2024 - Current

Caseworker

Housing Authority of St. Louis County
12.2023 - 07.2024

Patient Care Coordinator

Optum
09.2022 - 12.2023

Insurance Verification Specialist

A Different World LLC
10.2021 - 02.2023

Archives Technician

National Archives And Records Administration
03.2021 - 10.2022

Eligibility Specialist

Department of Social Services
11.2019 - 05.2020

Customer Care Representative/Interim Team Lead

American Water Resources
06.2016 - 11.2019

Bachelor Of Business Administration - Business Management

Strayer University

Certification - Medical Assistant

Nasium Training

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La Tresa Keys