LATRESA ZAK,MSW
Oakmont,PA
Summary
Compassionate and results-oriented professional with over fifteen years of experience guiding patients, families, and teams through challenging health-related decisions, housing issues, and significant life transitions. Expertise in swiftly establishing trust, simplifying complex information, and transforming stress into actionable solutions. Proven ability to navigate high-pressure situations, including ER crises and medical access challenges, while fostering a calm and supportive environment. Committed to enhancing patient care through a steady hand and empathetic approach, ensuring that those in need receive the support they deserve.
Overview
15
15
years of professional experience
Work History
Complex Community Manager
AbsoluteCare Clinic
01.2025 - Current
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Addressed and resolved patient complaints and inquiries, maintaining high satisfaction.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
Emergency Room / Trauma Social Worker
Forbes Hospital
01.2024 - 01.2025
- Updated client documentation for accurate, compliant and current records.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- met with patients in crisis and their families —walked them through meds and recovery so readmissions dropped eighteen percent
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
Clinical Director
Sojourner House
01.2021 - 01.2024
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Collaborated with healthcare professionals to design patient-centered care plans, improving patient recovery rates and satisfaction.
- Participated in community outreach programs to promote awareness about mental health disorders and available treatments.
- Developed, implemented, revised, and evaluated policies and procedures.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Led a team supporting seventy-five people in addiction recovery—grew the program thirty percent by connecting them to trusted doctors.
Community Manager
Trek Development
01.2020 - 01.2021
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
Case Worker II / Case Manager
CYF/DHS Allegheny County & Pittsburgh Mercy
01.2017 - 01.2020
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Licensed Sales & Leasing Agent
Enterprise Bank / Kuzneski & Lockard
01.2011 - 01.2017
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Verified tenant incomes and other information before accepting lease applications.
Education
Master of Arts - Social Work
Carlow University
Pittsburgh12-2020
Bachelor of Arts - Social Work
Carlow University
Pittsburgh, PA05-2016
Skills
- Apricot EHR proficiency
- Epic management
- Experience with Salesforce
- Excel pivot tables
- Presentation design
- Google Suite
- Daily operations management
- Customer engagement
- Analytical problem-solving
KEY STRENGTHS
- Listening & Problem-Solving (Patients, Families, Providers)
- Clear Communication (Complex Info, Options, Next Steps)
- Relationship Building (Doctors, Nurses, Clients, Communities)
- Crisis Management & De-escalation
- Follow-Through & Advocacy (Access, Support, Outcomes)
- Tools: Apricot, Epic, Salesforce, Excel, PowerPoint
Timeline
Complex Community Manager
AbsoluteCare Clinic
01.2025 - Current
Emergency Room / Trauma Social Worker
Forbes Hospital
01.2024 - 01.2025
Clinical Director
Sojourner House
01.2021 - 01.2024
Community Manager
Trek Development
01.2020 - 01.2021
Case Worker II / Case Manager
CYF/DHS Allegheny County & Pittsburgh Mercy
01.2017 - 01.2020
Licensed Sales & Leasing Agent
Enterprise Bank / Kuzneski & Lockard
01.2011 - 01.2017
Master of Arts - Social Work
Carlow University
Bachelor of Arts - Social Work
Carlow University