Latress Allen
Willowbrook,IL
Summary
Compassionate experience medical worker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in customer service. Collaborative team player with strong clinical and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Advent HealthCare
06.2020 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative
FTD
06.2019 - 12.2019
- Answered inbound calls from customers wanting to order flowers for special occasion and funerals or weddings .
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Supervisor
Walgreens
10.2016 - 03.2019
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Near North Vocational High School
Chicago, ILSkills
- Customer Service
- Customer Care
- Call Center
- Caregiving
- Home Care
- Patient Rapport
- Records Maintenance
- Vitals Monitoring and Documentation
- Schedule Mastery
- System Implementation
- Quality Assurance Controls
- Staff Training
- Customer Relations
- Administrative Support
- Professional Telephone Demeanor
- Project Management Abilities
- Critical Thinking
- Senior Leadership Support
Certification
- First Aid/CPR Certified
Timeline
Caregiver
Advent HealthCare
06.2020 - 02.2023
Customer Service Representative
FTD
06.2019 - 12.2019
Customer Service Supervisor
Walgreens
10.2016 - 03.2019
Near North Vocational High School
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