Latrice Fussell
Kindercare Learning Center
Plantation
12
years of professional experience
Dedicated Customer Service Representative skilled in resolving inquiries and enhancing customer satisfaction through effective communication and problem-solving. Focused on fostering positive customer relationships and sharing best practices to improve team performance.
Work History
6 Years 7 Months
01.2020 - Current
6 Years 7 Months
Lead Teacher/Cook
Kindercare Learning Center | Sunrise, Florida
01.2020 - Current
- Created detailed report summarizing student performance data on standardized tests.
- Organized field trips or extra-curricular activities for students under their supervision.
- Created excel spreadsheet sheet and flyers for events
- Answered incoming calls, coordinated meetings, and completed general office task
- Maintaining proper record keeping of each child, and teacher for record keeping.
- Follow up email correspondence
2 Years 9 Months
04.2017 - 01.2020
2 Years 9 Months
Customer Service
Conversion Media Group | Fort Lauderdale, Florida
04.2017 - 01.2020
- Provided excellent customer service throughout each shift.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Addressed escalated customer service issues.
- Implemented processes for tracking customer service satisfaction levels.
- Utilized customer feedback to improve customer service experience.
- Identified potential opportunities for improving customer service processes.
- Monitored performance metrics related to customer service operations.
- Adhered strictly to company policies regarding customer service.
2 Years 4 Months
12.2014 - 04.2017
2 Years 4 Months
Customer Service Representative
Cigna | Sunrise, FL
12.2014 - 04.2017
- Resolved complaints efficiently while maintaining positive customer relationships.
- Assisted customers with inquiries and service issues through various communication channels.
- Educated clients on health plan options and benefits available through Cigna.
- Documented customer interactions accurately in the CRM system for future reference.
- Escalated complex issues to management for resolution and follow-up actions.
- Maintained up-to-date knowledge of insurance products and regulatory changes affecting clients.
Education
High School Diploma
Miami Central Sr. High | Miami, FL
Skills
Supported office operations through clerical tasks.
Assisted with communication flow to clients.
Facilitated classroom activities that engaged students.
Helped build strong relationships with customers.
Addressed conflicts swiftly to maintain a positive atmosphere.
Applied strategies to improve team communication.
Developed skills to solve everyday problems.
Tracked performance metrics to support team efficiency.
Timeline
Lead Teacher/Cook
Kindercare Learning Center
01.2020 - CurrentRead more
Customer Service
Conversion Media Group
04.2017 - 01.2020Read more
Customer Service Representative
Cigna
12.2014 - 04.2017Read more
Miami Central Sr. High - High School Diploma,
Read more