Latrice Harris
Washington,DC
Summary
Solutions-focused professional with a strong commitment to delivering exceptional customer service and optimizing organizational performance. Proven ability to manage multiple projects under pressure in fast-paced environments while maintaining composure. Demonstrates excellent problem-solving and active listening skills, facilitating effective communication between customers and the community. Engaged with over 100k followers on a mental health platform, dedicated to providing support and resources to those in need.
Overview
6
6
years of professional experience
Work History
Sales Associate
Nike Factory Outlet
Oxon Hill, MD
05.2022 - Current
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Cashier
Ross Dress for Less
Dover, DE
02.2025 - 05.2025
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
Cashier
Wingstop
Dover, DE
10.2023 - 11.2024
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Sales Associate
AMC Theatres
Alexandria, VA
12.2019 - 05.2021
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
Education
Bachelor of Science - Psychology
Delaware State University
Dover, DE05-2025
Skills
- Critical thinking
- Friendly and outgoing
- Positive and professional
- Listening skills
- Problem-solving skills
- Excellent communication skills
- Reliable and punctual
- Flexible schedule
- Hospitality and accommodation
- Goal tracking
- Open to expanding intelligence
- Negotiation tactics
- Policy and procedure adherence
- Meeting deadlines
Accomplishments
For three and a half years, I was on my university's dean's list.
Affiliations
I spent a year as a college cheerleader and fifteen years as a competitive cheerleader.
Volunteer
While in college I mentored young girls who had a hard time in life. The program was called "My SIsters Keeper" which was a program for the young girls to have a big sister to look up to, call on and just someone to be there for them when they do not want to go to their parents.
Timeline
Cashier
Ross Dress for Less
02.2025 - 05.2025
Cashier
Wingstop
10.2023 - 11.2024
Sales Associate
Nike Factory Outlet
05.2022 - Current
Sales Associate
AMC Theatres
12.2019 - 05.2021
Bachelor of Science - Psychology
Delaware State University