Food, Environment, Finance, Crypto
LaTrice Hogan
Resolution Expert
Lawrenceville,GA
Summary
Skilled Resolution Expert with broad base of experience in product support and customer operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of , Microsoft, SAP, and Shipping Software-UPS, FEDEX, ABF Freight, etc.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Representative
VWR International LLC.,Part Of Avantor
Suwanee, GA
05.2021 - Current
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Liaised with internal teams such as Transportation, Logistics, Warehouse Inventory Control, and Shipping.
- Connected with customers to address questions and resolve issues through phone and email.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Contributed ideas and practical solutions to support process improvement efforts.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Retained existing customer accounts by resolving damaged equipment and or repairs, resulting in thousands of sales dollars saved.
Credit Specialist
CareOne Credit Consolidation
Columbia, MD
02.2008 - 05.2011
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Proactively identified solutions for customers experiencing credit issues. Managed over 50 plus customer calls per day.
Education
Bachelor of Arts - Education-Kinesiology
University of Kentucky
Lexington, KY 05.1996 - 05.2000
Skills
Teamwork
undefinedInterests
Sports and Nutrition
Degree in Kinesiology with a focus on sports training. Worked with Women's Basketball Team during time at University of KY.
Timeline
Customer Support Representative
VWR International LLC.,Part Of Avantor
05.2021 - Current
Credit Specialist
CareOne Credit Consolidation
02.2008 - 05.2011
Bachelor of Arts - Education-Kinesiology
University of Kentucky
05.1996 - 05.2000
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