LaTrice Hopkins
Killeen,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Practiced customer service professional with health care expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Baylor Scott & White Medical Center
Temple, TX
02.2019 - 12.2023
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Answered customer inquiries over the phone and via email.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Customer Service Representative
Sams Club Distribution
Killeen, TX
05.2015 - 02.2019
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Recommended potential products or services after analyzing customer needs.
Customer Service Representative
Blackboard
Killeen, TX
01.2013 - 04.2015
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Home School
05-2002
Skills
- Email Correspondence
- Data Entry
- Customer Service
- Database Research
- Appointment Scheduling
- Problem Resolution
Accomplishments
serving hands award
Timeline
Customer Care Representative
Baylor Scott & White Medical Center
02.2019 - 12.2023
Customer Service Representative
Sams Club Distribution
05.2015 - 02.2019
Customer Service Representative
Blackboard
01.2013 - 04.2015
High School Diploma -
Home School