Latrice Hunter
Lexington,Kentucky
Summary
Dynamic Office Manager at FirstHand Care Inc. with proven expertise in customer service and office administration. Enhanced team productivity through effective task delegation and maintained confidentiality of sensitive information. Skilled in financial record-keeping and fostering a collaborative environment, ensuring operational excellence and high client satisfaction.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
FirstHand Care Inc.
Lexington,ky
04.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Pharmaceutical Operator
Xellia Pharmaceuticals
Bedford, OH
05.2024 - 12.2024
- Accelerated the onboarding process for new hires by providing hands-on training and sharing best practices from personal experience.
- Supported new product development efforts by assisting in pilot plant trials, scale-up activities, and process validation studies.
- Minimized downtime through proactive identification of potential issues and timely communication with relevant stakeholders.
- Ensured product traceability through diligent record-keeping practices, contributing to the seamless recall process when necessary.
- Advanced team morale with consistent encouragement fostering a collaborative work environment.
Office Administrative Assistant
University Hospital - University Health System
Cleveland, OH
03.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Emergency Roadside Dispatcher
AAA Auto Club Group
Independence, OH
02.2022 - 03.2023
- Maintained punctuality, reliability, and professionalism in all interactions with customers, coworkers, and service providers.
- Assisted in the recruitment and onboarding process of new dispatchers, contributing to a cohesive team environment focused on excellent customer service.
- Played an integral role in implementing technological upgrades within the dispatch center that resulted in improved efficiency and reduced response times.
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
- Contributed to the development of dispatch center policies and procedures that improved overall operational effectiveness.
EVS Technician
University Hospitals of Cleveland
Cleveland, OH
02.2010 - 05.2020
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
- Played a role in training onboarding Managers from all over the country on our 7 step cleaning process.
Education
Bachelor of Science - Management Science
Colorado Technical University
Colorado Springs, CO01-2020
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO01-2017
Science Education
John Adams High School
Cleveland, OH06-1987
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
Accomplishments
- Recognized by management for ethical practices which demonstrates exceptional conduct throughout the organization of UHHospitals, these awards focus on recognizing individuals who holds the highest ethical standards in their fields.
Certification
- EVS Manager Training Certificate which signifies complete training in areas like infection prevention, cleaning and disinfection within their facilities
- Demonstrates a commitment to maintaining a clean and safe environment for patients and staff.
- 7 Step training serves a role in training managers that travels from many states.
Timeline
Pharmaceutical Operator
Xellia Pharmaceuticals
05.2024 - 12.2024
Office Manager
FirstHand Care Inc.
04.2024 - Current
Office Administrative Assistant
University Hospital - University Health System
03.2023 - 04.2024
Emergency Roadside Dispatcher
AAA Auto Club Group
02.2022 - 03.2023
EVS Technician
University Hospitals of Cleveland
02.2010 - 05.2020
Bachelor of Science - Management Science
Colorado Technical University
Associate of Science - Business Administration
Colorado Technical University
Science Education
John Adams High School
Professionalism Awards
The outstanding commitment as a team player and dedication that inspired me as a person that contribute excellence and unwavering time management to help others, and mentor my team the focus is to bring the success that allows others to see the brighter side of creating a place of great foundation and establishment for the hospitals and clinics the importance of professional environment and our community.