Summary
Overview
Work History
Education
Skills
Timeline
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Latrice Johnson

Pittsburgh,PA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Dial of America
Pittsburgh, Pennsylvania
03.2024 - 03.2025
  • Provided customer support through phone interactions and resolved inquiries.
  • Assisted customers with product information and service-related questions.
  • Maintained accurate customer records in the company's database system.
  • Collaborated with team members to streamline call handling processes.

Education

Northwestern Highschool
Detroit, MI

Skills

  • Call center operations
  • Customer service
  • CRM software
  • Data entry

Timeline

Call Center Representative

Dial of America
03.2024 - 03.2025

Northwestern Highschool
Latrice Johnson