Latrice Lenoir
Houston,TX
Summary
Hello, my name is Latrice and I'm currently making the transition from the customer service industry into the Information Technology field with a focus on Cybersecurity. I've been doing everything I can to improve my skills and gain exposure, and have engaged in various projects relevant to today's market. Thank you for reviewing my resume!
Overview
2
2
years of professional experience
2
2
Certification
Work History
System Administrator
Self-employeed
08.2023 - Current
- Performed Active Directory Administration on Server 2019:
- PowerShell: Automated provision, maintaining, and deprovisioning user accounts
- Implementation and management of Group Policy Objects
- Security Group maintenance and administration
- Backup administrator using Windows native backup utilities
- Implementation and maintenance of Windows DNS and DHCP services
- Configuration of Windows File Servers with implementation of quotas and NTFS permissions
Customer Service Representative
AIG
01.2022 - 01.2023
- Demonstrated proficiency in efficiently handling high-volume workload of 50+ daily calls
- Facilitated streamlined client interactions throughout health and death claims submissions
- Exemplary performance resulted in the attainment of call center metrics within 6-month timeframe
- Provided essential support in resolving incoming calls by offering informed responses, conducting comprehensive research, and initiating supplementary protocols when warranted.
Education
Associate of Applied Science - Computer Systems and Networking
Houston Community College
Houston, TX12.2025
B.S - Biology
University of Houston- Clear
Houston, TX2018
Skills
- Microsoft Proficient
- Bash Scripting
- Window Server
- Active Directory
- Virtualization
- Detailed-oriented
- Organizational Skills
Certification
- LPI Linux Essentials
- ISC2 Certified in Cybersecurity
- Security + (In progress)
Timeline
System Administrator
Self-employeed
08.2023 - Current
Customer Service Representative
AIG
01.2022 - 01.2023
Associate of Applied Science - Computer Systems and Networking
Houston Community College
B.S - Biology
University of Houston- Clear
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