LATRICE M. MCCOY
Lawrenceville,GA
Summary
Professional with deep expertise in housekeeping management. Skilled in maintaining high standards of cleanliness, organization, and safety. Strong focus on team collaboration, flexibility, and delivering results. Excellent leadership abilities, attention to detail, and problem-solving skills ensure reliable and efficient work environment.
Overview
14
14
years of professional experience
Work History
Housekeeping Manager
Loews Hotel
Atlanta, GA
09.2022 - Current
- Ensuring Compliance - safety regulations and protocols are maintained and effective
- Delegating and overseeing housekeeping scheduling
- Hiring and training incoming staff
- Conducting staff evaluations and procedural expectations
- Managing levels of cleanliness with sanitation protocols of the hotel
- Overseeing inventory and payroll on a weekly basis
Housekeeping Supervisor
11 Howard
New York, NY
03.2019 - 08.2022
- Oversaw and train housekeeping staff on daily duties expected in the role
- Supported housekeeping management with managing all functional areas of the housekeeping department
- Inspected guest rooms, common and public areas for cleanliness to ensure hotel cleaning quality standards are met
- Evaluated, counseling, coaching and motivating housekeeping staff
- Followed all company safety and security procedures
Front Desk Agent
11 Howard
New York, NY
10.2016 - 03.2019
- Greeted guests upon interaction with a warm and friendly greeting
- Checked in/out guests in accordance with credit cash handling policies
- Maintained knowledge of current sales and promotions
- Ensured lobby and shared areas are neat and orderly
Office Supervisor
Edible Arrangements
New York, NY
02.2011 - 08.2016
- Greeted guests upon interaction with a warm and friendly greeting
- Created weekly schedules
- Monitor daily cash transactions
- Answered phones and filed customer orders
- Maintained knowledge of current sales and promotions
- Trained staff to Input and create customer data in a sufficient manner
Education
GED - Business Management
Hostos Community College
Bronx, NYSkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
Languages
Spanish
Limited Working
Timeline
Housekeeping Manager
Loews Hotel
09.2022 - Current
Housekeeping Supervisor
11 Howard
03.2019 - 08.2022
Front Desk Agent
11 Howard
10.2016 - 03.2019
Office Supervisor
Edible Arrangements
02.2011 - 08.2016
GED - Business Management
Hostos Community College