Latrice Smith
Indianapolis,IN
Summary
As a diligent financial counselor, I bring several years of healthcare experience. I am a well-trained professional with expertise in patient account management and a proven track record of meeting tight deadlines. I am eager to continue my career as a professional, leveraging my organizational skills and adeptness at delegating responsibilities to contribute to the achievement of company objectives.
Overview
15
15
years of professional experience
Work History
Financial Counselor
IU Health North Hospital
Carmel, IN
05.2024 - Current
- Screen uninsured patients using IU Health database (Charity Guide) to determine eligibility.
- Work Active and Discharge reports daily using EMR Cerner to maintain and monitor uninsured patients.
- Assist internal and external patients with complex inquiries regarding insurance.
- Using time management to respond back to voicemails, emails, and letters in a timely manner.
- Assist RCS and Outpatient departments to help resolve inquiries.
- Staying active in ongoing education to support and acknowledge state law guidelines to make sure I am accurate when giving financial advice.
RCS SENIOR
IU Health North Hospital
Carmel, IN
09.2023 - 05.2024
- Assisted employees and patients with complex inquiries regarding patient accounts.
- Interacted with business associates within IU North for change orders and deposit.
- Delighted external customers, in and out of IU North, with a smile and clear direction of where to go.
- Oversee daily functions with clear direction from management.
- Helped self-pay patients with low- and high-dollar payments to pay toward their accounts.
- Worked in different outpatient departments to help support department coverage.
- Conducted new hire interviews.
Registration Specialist
IU Health North Hospital
Indianapolis, IN
01.2022 - 09.2023
- Scheduled ongoing and new patients' appointments for Peds Multi-Specialty providers department.
- Generated accurate financial co-pays for the next business day using the IDX system.
- Assisted in the management of patient information, including data entry and maintenance of medical records.
- Provided assistance to physicians with inquiries, as required.
- Provided training to new hires and conducted new hire interviews.
Business Office Speaclist/ RCS
Community North Hospital
Indianapolis, IN
07.2009 - 01.2022
- Secured benefits from commercial and government insurance companies for application to patient accounts within the outpatient Imaging department.
- Processed price estimates for self-pay and insured patients.
- Prepared authorizations from insurance companies involve several steps, including verifying the patient's eligibility, confirming coverage details, and obtaining necessary approvals for services. Ensured all documentation is accurate and submitted in a timely manner.
- Engaged in peer-to-peer interactions for new hires.
- Ensured physician's orders are valid and accurately transcribe them.
- Collaborated with management to enhance processes.
Education
Associate of Applied Science - Health Claims Examiner
Indiana Business College
Indianapolis, IN03-2004
Skills
- Cerner, Epic On Base, Centricity, IDX
- MIcrosoft Office Word, Excel, PowerPoint
- Cash Reimbursement-ICD 9 & 10, CPT Coding HCPS
- HIM, Nasco Med Soft HBOC Star
- Yellow and Green Belt Certification
- Patient Access Certification 1
Accomplishments
- License Patient Navigator 10/23
Timeline
Financial Counselor
IU Health North Hospital
05.2024 - Current
RCS SENIOR
IU Health North Hospital
09.2023 - 05.2024
Registration Specialist
IU Health North Hospital
01.2022 - 09.2023
Business Office Speaclist/ RCS
Community North Hospital
07.2009 - 01.2022
Associate of Applied Science - Health Claims Examiner
Indiana Business College
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