Shana Nunn
Lombard,IL
Summary
Detail-oriented Administrative Professional with hospital experience in appointment scheduling, medical records, and front desk support. Skilled in supervising teams and training staff to enhance operational efficiency. Strong communicator with effective problem-solving abilities, ensuring streamlined workflows and adherence to confidentiality standards to meet patient and departmental needs.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Elmhurst Hospital
Elmhurst, Illinois
01.2024 - Current
- Scheduled meetings, conferences, and staff calendars for clinical and administrative teams.
- Managed patient calls, appointment calendars, and front desk support for hospital departments.
- Routed messages, faxes, and emails to correct departments using hospital communication systems.
- Coordinated medical records, charts, and confidential documents using hospital filing systems.
- Tracked office supplies, ordered materials, and maintained organized administrative workspaces.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Supervisor
Elmhurst Hospital
Elmhurst, Illinois
01.2022 - 01.2024
- Led team of 15 employees in daily operations, ensuring efficient workflow and high-quality service delivery.
- Supervised daily hospital operations across patient care and support teams.
- Coordinated staff schedules and shift assignments for Elmhurst Hospital units, optimizing coverage for patient care.
- Trained new staff on procedures, workflows, and service expectations.
- Communicated with nurses, aides, and managers to support smooth patient flow.
- Reviewed daily reports, logs, and work orders for accurate service tracking.
- Monitored employee productivity, providing targeted feedback and coaching to enhance team performance.
Administrative Assistant
Advocate Christ Medical Center
Oak Lawn, Illinois
04.2014 - 01.2022
- Managed patient scheduling and calendar updates for hospital departments.
- Answered phones and routed calls for patients, families, and clinical staff.
- Prepared correspondence, forms, and records for Elmhurst Hospital office teams.
- Entered patient information into electronic medical records systems.
- Coordinated appointment changes with nurses, providers, and front desk staff.
- Filed confidential documents following hospital privacy and records procedures.
- Managed executive calendars, meetings, and travel for senior leadership.
- Screened calls, emails, and visitors for executive team members.
- Coordinated board materials, agendas, and confidential correspondence for executive office.
Customer Service Representative
Walmart
Lansing, Illinois
02.2012 - 03.2017
- Resolved customer complaints with calm, professional service.
- Assisted Walmart customers with product questions, store directions, and policy guidance.
- Supported checkout operations and payment processing at Walmart service desks.
- Processed returns and exchanges using Walmart register system.
- Resolved register issues and payment discrepancies at checkout lanes.
- Trained cashiers on register procedures and customer service standards.
- Supervised a cashier team during peak store hours.
Education
Associate of Science -
Moraine Valley Community College
Palos Hills, IL05-2023
Skills
- Patient intake coordination
- Appointment management
- Calendar management
- Patient management
- Medical documentation
- Administrative coordination
Timeline
Administrative Assistant
Elmhurst Hospital
01.2024 - Current
Supervisor
Elmhurst Hospital
01.2022 - 01.2024
Administrative Assistant
Advocate Christ Medical Center
04.2014 - 01.2022
Customer Service Representative
Walmart
02.2012 - 03.2017
Associate of Science -
Moraine Valley Community College