LaTricia Miller
Auburn,AL
Summary
Motivated professional with a versatile background in customer service. Recognized for strong communication and conflict resolution skills, contributing to improved client satisfaction and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Front Office Manager
PetVet Animal Health Center
Auburn, AL
08.2023 - Current
- Welcome clients and their pets, creating a friendly atmosphere.
- Support team members by sharing knowledge of office procedures consistently.
- Train new staff on front office protocols and systems.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Supervised reception staff, ensuring high-quality customer service.
- Managed team schedules and resource allocation to optimize operations.
Spa Concierge
Marriott
Opelika, Alabama
11.2025 - Current
- Greeted guests and members upon arrival to create positive first impressions.
- Guided customers through facility tours explaining spa resources and amenities.
- Managed reservations and scheduling for spa treatments and services.
- Assisted in maintaining cleanliness and organization of the spa environment.
- Processed payments and managed billing procedures for spa services.
- Developed strong relationships with guests to enhance their overall experience.
Server
The Waverly Local
Waverly, AL
05.2023 - 05.2024
- Provided exceptional service to high volume of daily customers.
- Collaborated with team members to ensure smooth operations during peak hours.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Resolved customer complaints professionally to ensure satisfaction.
- Processed payments and handled cash transactions securely and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
Reception/Tech/Kennel Staff Assistant
Moores Mill Animal Hospital
Auburn,, AL
10.2021 - 01.2023
- Greeted clients and their pets upon arrival at the animal hospital.
- Assisted veterinarians during examinations and treatments of animals.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
- Cleaned and sanitized kennels to maintain a safe environment for animals.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
Education
Master of Science - Animal Science
Tuskegee University
Tuskegee, AL05-2021
Bachelor of Science - Animal Science
Eastern Kentucky University
Richmond, KY12-2017
Publication
Wilson, Alicia R.; Smith, Brianna; Miller, LaTricia; and Farid, Rashidah (2026) "Comparison of Heavy Metal Accumulation in Soil and Wood Core Within Tallassee and Tuskegee, Alabama," Professional Agricultural Workers Journal: Vol. 10: No. 1, 7.
Available at: https://tuspubs.tuskegee.edu/pawj/vol10/iss1/7
Timeline
Spa Concierge
Marriott
11.2025 - Current
Front Office Manager
PetVet Animal Health Center
08.2023 - Current
Server
The Waverly Local
05.2023 - 05.2024
Reception/Tech/Kennel Staff Assistant
Moores Mill Animal Hospital
10.2021 - 01.2023
Master of Science - Animal Science
Tuskegee University
Bachelor of Science - Animal Science
Eastern Kentucky University