LaTrimberly Rouse
Helena,GA
Summary
Reliable and upbeat hard worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Produce/Deli Sales Associate
Harveys' Supermarket
11.2022 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
Amazon
04.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Walmart
10.2019 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Met customer call guidelines for service levels, handle time and productivity.
Cleaning Supervisor
Immaculate Cleaning Services
03.2014 - 07.2019
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Education
High School Diploma -
Mariner High School
Cape Coral, FL05.2001
Skills
- Restocking Produce
- Retail Metrics and Goals
- Store Policies and Procedures
- Surface Work
- Reading Comprehension
- Typing Proficiency
- Problem-Solving Ability
- Delivery Scheduling
- Account Management
- Retail Sales Customer Service
- Conflict Resolution
- Order Processing
- Documentation
- Team Development
Timeline
Produce/Deli Sales Associate
Harveys' Supermarket
11.2022 - Current
Customer Service Representative
Amazon
04.2022 - 02.2023
Customer Service Representative
Walmart
10.2019 - 03.2022
Cleaning Supervisor
Immaculate Cleaning Services
03.2014 - 07.2019
High School Diploma -
Mariner High School
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