Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTrimberly Rouse

Helena,GA

Summary

Reliable and upbeat hard worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Produce/Deli Sales Associate

Harveys' Supermarket
2022.11 - Current
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Customer Service Representative

Amazon
2022.04 - 2023.02
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Walmart
2019.10 - 2022.03
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Met customer call guidelines for service levels, handle time and productivity.

Cleaning Supervisor

Immaculate Cleaning Services
2014.03 - 2019.07
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Education

High School Diploma -

Mariner High School
Cape Coral, FL
05.2001

Skills

  • Restocking Produce
  • Retail Metrics and Goals
  • Store Policies and Procedures
  • Surface Work
  • Reading Comprehension
  • Typing Proficiency
  • Problem-Solving Ability
  • Delivery Scheduling
  • Account Management
  • Retail Sales Customer Service
  • Conflict Resolution
  • Order Processing
  • Documentation
  • Team Development

Timeline

Produce/Deli Sales Associate

Harveys' Supermarket
2022.11 - Current

Customer Service Representative

Amazon
2022.04 - 2023.02

Customer Service Representative

Walmart
2019.10 - 2022.03

Cleaning Supervisor

Immaculate Cleaning Services
2014.03 - 2019.07

High School Diploma -

Mariner High School
LaTrimberly Rouse