Latrisha Mathews
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Allina Health
Bloomington, MN
03.2009 - 03.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Credit Balance Specialist
Allina Health
Minneapolis, MN
04.2018 - Current
- Research, review and audit patient accounts to determine posting errors and overpayments.
- Analyze and complete refund request from insurance payers and patients.
- Verify coordination of benefits for account accuracy.
- Post interest payments, adjustments and provider discounts to correct posting errors.
- Work with customers and insurance payers to answer questions, resolve disputes and research discrepancies.
- Reconcile aged accounts.
Education
Bachelor of Science - Business Administration
Saint Mary's University of Minnesota
Minneapolis, MN01.2016
Skills
- Account Management
- Customer Service
- Data Entry
- Audit Support
- Time Management
- Data analysis
- Microsoft Office (Word, Excel, Outlook)
- Resolute (EPIC)
- Medical Terminology
- Math Skills
Accomplishments
Audit score of 99.61% within a six-month period.
Resolved over $145,000 in credit balances in one month.
Timeline
Credit Balance Specialist
Allina Health
04.2018 - Current
Medical Receptionist
Allina Health
03.2009 - 03.2018
Bachelor of Science - Business Administration
Saint Mary's University of Minnesota