Summary
Work History
Overview
Education
Skills
Certification
Work Availability
Accomplishments
Interests
Timeline
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Latrisha Rivers

Latrisha Rivers

Customer Service Rep
The Bronx,NY

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Work History

Cashier Trainer

Burlington
Bronx, NY
10.2018 - 10.2024
  • Engaged in problem solving activities when conflicts arose between employees or customers.
  • Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Instructed cashiers on proper procedures for handling money and credit card transactions.

Senior Horticulturist

John Mini Distinctive Landscapes
Congers, NY
10.2021 - 04.2023
  • Inspected nurseries regularly to ensure that they meet industry standards regarding quality control.
  • Created and implemented an integrated pest management program to reduce the use of pesticides.
  • Maintained records on plant inventory, maintenance activities, chemical applications and costs.
  • Coordinated with landscape architects in planning new gardens or renovations of existing gardens.

Cashier

Stop $ Shop Supermarket
Bronx, NY
08.2019 - 04.2022
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.

Customer Service Cashier

BJ's Wholesale Club
Bronx, NY
11.2014 - 05.2017
  • Greeted customers and provided friendly customer service.
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.

Residential House Cleaner

My Clean INC Inc. Cleaning
Manhattan, NY
06.2014 - 05.2017
  • Emptied trash cans in all rooms of the house.
  • Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
  • Scrubbed kitchen counters, cabinets and backsplashes.
  • Maintained a safe working environment by using appropriate cleaning supplies.
  • Cleaned kitchen appliances such as stoves, refrigerators and microwaves.

Overview

10
10
years of professional experience
1
1
Certification

Education

GED -

SUNY Bronx Educational Opportunity
The Bronx, NY
06-2025

Skills

  • Great Customer Service
  • Eager to work
  • Heavy Lifting
  • Shift Scheduling
  • Policy Enforcement
  • Flexible and Adaptable Schedule
  • Safety rules
  • Punctual and Reliable
  • Task Delegation
  • Able to handle multiple tasks
  • Quick Learner
  • Time management
  • Inventory Control
  • Pos
  • Cleaning
  • Sanitation
  • Custodial Experience
  • Load and unload

Certification

OSHA 30

Building Maintenance/ Custodial

  • Food Handler, E- FoodCard

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 8 staff members.
  • Collaborated with team of 8 to 10 in the development of holiday decorations in residential and commercial buildings.

Interests

Reading, Gardening, Walking, Cooking

Timeline

Senior Horticulturist

John Mini Distinctive Landscapes
10.2021 - 04.2023

Cashier

Stop $ Shop Supermarket
08.2019 - 04.2022

Cashier Trainer

Burlington
10.2018 - 10.2024

Customer Service Cashier

BJ's Wholesale Club
11.2014 - 05.2017

Residential House Cleaner

My Clean INC Inc. Cleaning
06.2014 - 05.2017

GED -

SUNY Bronx Educational Opportunity

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Latrisha RiversCustomer Service Rep