Latronda Dandridge
Summary
To secure a position with a progressive company that will allow me to grow professionally while aiding in the growth of the company.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Department of Treasury
02.2022 - Current
- Handled taxpayer inquiries and suggestions courteously and professionally
- Actively listened to taxpayers, handled concerns quickly and escalated major issues to supervisor
- Answered taxpayer calls promptly with constant flow with minimal wait time
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customers' needs and resolving concerns
- Researched and resolved taxpayer's inquiries and complaints in a timely manner
- Respond to taxpayer request offering excellent support and tailored recommendation to address needs
- Responded proactively and positively to rapid changes
- Reviews incoming cases for statutes, development of the issues by both the taxpayer and the government, completeness of supporting documents, transcripts, and work papers
- Reviews and analyzes information from internal and external sources to resolve issues and close cases
- Performs necessary research using IDRS and AIMS generated material, and orders documents and transcripts pertinent to issues
- Computes/recomputes gross income and makes appropriate adjustments based on information on the tax returns and schedules, information supplied by the taxpayer, taxpayer's representative, and/or third party, as well as individual judgment of overall case intent
- Assisting Taxpayers in Identity Recovery- Guiding victims via phone calls and letters, through the process of disputing fraudulent accounts, tax returns and protecting their personal information against future fraud.
- Educated Impacted Citizens- Issued a plethora of letters to identity theft victims making them aware of identity theft prevention and safe data practices that will help secure their personal information. Guide identity theft victims through the necessary steps to resolve identity theft issues. Protect their identity and address any fraudulent activities associated with their accounts.
- Researching Identity Theft Accounts- Analyzing fraudulent tax returns, reported income, and identifying patterns (e.g. fraud/refund schemes) to assist taxpayers in reclaiming their identities.
- Cross-Function Collaboration- Working effectively with other departments and functions (e.g. RIVO, FRP) to resolve high-impacted identity theft cases and helping to restore victims' identities. Improved Efficiency- Organized a key workflow that will contribute to reduced processing times and increased productivity.
Distribution Clerk
Teleflex
02.2021 - 02.2022
- Picked orders, scanned products, and packages.
- Updated and maintained mailing lists and customer records.
- Prioritized and rearranged tasks to meet changing demands.
- Documented inventory movement in WMS using a handheld scanner.
- Received loads, checked merchandise, and tagged with warehouse IDs.
- Prepared boxes, pallets and crates for outgoing shipments.
- Checked shipment against paperwork and signed documents.
Production Team Leader
Value Merchandise
06.2017 - 12.2020
- Understands how to assign duties.
- Manages and leads a team of employees.
- Communicates company goals, safety practices, and deadlines to team.
- Motivates team members and assesses performance
- Provides help to management, including hiring and training, and keeps management updated on team performance.
Mail Sorter
LGSTX Services, Inc.
11.2016 - 01.2017
- Responsibilities and duties include manual processing of mail and operating mail sorting machines.
- Sort bulk mail geographically and by postage type.
- Create batches that move on to the next destination in the sorting and delivery process.
- Receiver.
Receiver
Paramount Staffing
08.2014 - 09.2015
- Responsible for the safe, timely, and accurate receipt of items ordered and placed in specified areas of the warehouse
- Unload packages and check their contents to ensure they match the orders
- The use of a rf scan gun and able to meet the physical requirement such as bending, lifting heavy boxes
Server/Hostess and Room and Laundry Attendant
Holiday Inn Memphis Airport/Spring Hill Marriott
02.2008 - 07.2014
- Sort linens and treat stains.
- Load all laundry in washer, add specified cleaning agents.
- Take wet clean items and dry as directed.
- Maintain inventory of cleaning supplies and communicate needs to manager.
- Provide great customer services.
Education
High School Diploma Or GED -
B T Washington High School
Memphis, TN07.2005
Skills
- Account Management
- Customer Service
- Leadership Experience
- Communications
- Problem Resolution
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Microsoft PowerPoint
- RF Scanner Research
- Research
- Receiving
- Picking and Packing Experience
- Warehouse Experience
- Laundry
Disclaimer
Authorized to work in the US for any employer.
Timeline
Customer Service Representative
Department of Treasury
02.2022 - Current
Distribution Clerk
Teleflex
02.2021 - 02.2022
Production Team Leader
Value Merchandise
06.2017 - 12.2020
Mail Sorter
LGSTX Services, Inc.
11.2016 - 01.2017
Receiver
Paramount Staffing
08.2014 - 09.2015
Server/Hostess and Room and Laundry Attendant
Holiday Inn Memphis Airport/Spring Hill Marriott
02.2008 - 07.2014
High School Diploma Or GED -
B T Washington High School
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