LATUKALASINI AFUALO
Salt Lake City,UT
Summary
Experienced airline professional skilled in passenger service and operational support in fast-paced environments. Led teams during irregular operations, resolved escalated customer issues, and coordinated efforts with Tower and operations teams. Committed to enhancing team performance and ensuring efficient, on-time operations.
Overview
5
5
years of professional experience
Work History
Ticket / Gate Agent
Delta Air Lines, Inc
Salt Lake City, Utah
07.2025 - Current
- Managed boarding processes, enhancing passenger flow and ensuring timely departures.
- Operated airline systems for ticketing and passenger information.
- Coordinated with ground crew for smooth operations.
- Facilitated communication between airline crew and ground staff on flight status changes, promoting operational efficiency.
- Handled baggage claims and resolved customer inquiries, improving customer satisfaction.
Passenger Service Agent
Delta Air Lines, Inc
Salt Lake City, UT
05.2023 - 07.2025
- Rescheduled flights, issued refunds, and coordinated alternative travel arrangements for passengers.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Educated passengers on safety procedures and provided support for disabled passengers.
- Monitored security measures and ensured compliance with operational protocols.
Ticket/ Gate Agent
Delta Air Lines, Inc
Salt Lake City, UT
10.2021 - 04.2023
- Conducted security checks on passengers prior to boarding, ensuring proper identification collection in compliance with TSA regulations.
- Delivered customer service to passengers by addressing inquiries about airport rules, flight schedules, and travel information.
- Addressed and resolved safety concerns raised by passengers or crew members, ensuring a secure and safe travel environment.
- Monitoring the status of incoming flights to ensure that they are on time or alerting the appropriate parties if they are delayed or cancelled.
Cabin Service
Delta Air Lines, Inc
Salt Lake City, UT
07.2021 - 10.2021
- Practice safety-conscious behaviors in all operational processes and procedures.
- Safely lift and carry cleaning supplies that are required to service aircraft.
- Cleaned, sanitized, and provisioned aircraft, ensuring hygiene and readiness of cabin seating areas, galleys, and lavatories.
- Executed thorough security inspections on aircraft, enhancing safety for passengers and cargo.
- Operated electronic devices to verify compliance with cleaning and search standards for aircraft.
Education
High School Diploma -
Highline High School
Burien, WA06-2011
Skills
- Ticketing systems
- Boarding processes
- Gate announcements
- Airport regulations
- Payment Issuing
- Complaint resolution
- Customer service
- Documentation abilities
- MS Office
- Computer literacy
- Teamwork
- Effective communication
Accomplishments
Served as a voluntary missionary for The Church of Jesus Christ of Latter-Day Saints in the Oakland / San Francisco area for a period of 18 months. I was assigned to serve in the Tongan speaking program during those time and returned home honorably., 06/01/18
Timeline
Ticket / Gate Agent
Delta Air Lines, Inc
07.2025 - Current
Passenger Service Agent
Delta Air Lines, Inc
05.2023 - 07.2025
Ticket/ Gate Agent
Delta Air Lines, Inc
10.2021 - 04.2023
Cabin Service
Delta Air Lines, Inc
07.2021 - 10.2021
High School Diploma -
Highline High School