LaTwanecia Owens
Forney,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Escalations
Asurion
02.2021 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Virtual Customer Service Representative
Amazon
04.2020 - 01.2021
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Answered live online chats to give quick answers and solve problems faster.
- Assisted clients with product questions to facilitate online ordering process.
- Generated reports and tracked customer service metrics on daily basis.
Home Retention Specialist
Bank Of America
03.2005 - 04.2020
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Education
Bachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06.2024
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ11.2022
High School Diploma -
Duncanville High School
Duncanville, TX05.2000
Skills
- Evaluate Performance
- Customer Service Process Improvement
- Backing Procedures
- SAP Resolution
Timeline
Escalations
Asurion
02.2021 - 06.2023
Virtual Customer Service Representative
Amazon
04.2020 - 01.2021
Home Retention Specialist
Bank Of America
03.2005 - 04.2020
Bachelor of Arts - Business Administration And Management
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
Duncanville High School
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